Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JUANITA TORRES

751 Palm St San Jose,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Cashier Specialist

Sunnyvale Toyota
09.2022 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Mentored new team members on sales software system operation.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Supported service advisors and parts departments with merchandising, product retrieval and customer service needs.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Compiled, documented and submitted service payments for service and parts.

Team Leader, Logistics

TARGET
10.2013 - 02.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Created and managed project plans, timelines and budgets.
  • Gathered, organized and input information into digital database.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

High School Diploma -

LIBERTY HIGH
SAN JOSE CA
06.2000

Skills

  • Special Assignments
  • Payroll
  • Operational Efficiency
  • Microsoft Office Proficiency
  • Training and Development
  • Clerical Support
  • MS Excel
  • Oracle
  • Scheduling
  • Active Listening
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Cashier Specialist

Sunnyvale Toyota
09.2022 - Current

Team Leader, Logistics

TARGET
10.2013 - 02.2022

High School Diploma -

LIBERTY HIGH

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JUANITA TORRES