Summary
Work History
Education
Skills
Timeline
Generic

Juanita Vercher

Las Vegas,NV

Summary

Customer Care Representative with extensive management experience and a proven track record of meeting tight deadlines. Recognized for delivering exceptional customer service and support. Strong multitasking abilities combined with excellent communication and empathy skills enhance client experiences. Dedicated to ongoing professional development and fostering effective teamwork.

Work History

Office Manager

Fresno Unified School Ditrict
2022 - 2025
  • Efficiently answered phone calls, ensuring prompt and accurate communication.
    Responded to emails with clarity and professionalism.
  • Maintained filing system for records, correspondence and other documents.
  • Distributed responsibilities among staff, defining priorities and targets.

Direct Service Provider

Adjoin
2020 - 2022
  • Coordinated scheduling of doctor appointments, exercise sessions, and client needs.
  • Leveraged client management systems for scheduling appointments and monitoring service delivery.
  • Tracked client progress and notified supervisors of any changes immediately.

Administrative Clerk

Applied Technolgy Institute
2017 - 2020
  • Performed various administrative tasks: filing, typing, copying, binding, and scanning documents.
  • Managed incoming calls and routed inquiries to relevant staff members.
  • Orchestrated scheduling for meetings and events within the institute.

Call Center Representative

LogistiCare
2014 - 2017
  • Schedule apppointments for clients.
  • Resolve conduct and service challenges by researching customer complaints, and following up to ensure satisfactory resolutions.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Education

Clovis High School
06-2006

Associate of Science -

Fresno City College

Skills

  • Office management
  • Problem-solving abilities
  • Appointment scheduling
  • Conflict resolution
  • Technical support
  • Project management
  • Supervisory experience

Timeline

Office Manager

Fresno Unified School Ditrict
2022 - 2025

Direct Service Provider

Adjoin
2020 - 2022

Administrative Clerk

Applied Technolgy Institute
2017 - 2020

Call Center Representative

LogistiCare
2014 - 2017

Clovis High School

Associate of Science -

Fresno City College
Juanita Vercher