Juanita Ward
Hephzibah,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dependable office management with 20 years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence.
Looking forward to joining your team and contributing new ideals and learning more.
Thanks for the opportunity.
Overview
21
21
years of professional experience
Work History
Office Manager
NuBeginning Construction
Hephzibah, GA
06.2023 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Entered time and attendance logs in preparation for payroll.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Reviewed contracts before signing them on behalf of the organization.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Manager
Hutto's American Super Sud
Hephzibah, GA
04.2009 - 06.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Maintained adequate staffing to meet objectives within budget.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Front Office Manager
Malibu's Performance Auto Shop
Augusta, GA
09.2002 - 07.2009
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Assigned work and monitored performance of project personnel.
Education
High School Diploma -
Waynesboro High School
Waynesboro, GA05-1976
Skills
- Supply Management
- Office Management
- Customer Service
- Billing
- Team Supervision
- Bookkeeping
- Staff Hiring
- Mail Handling
- Proposal Writing
- Scheduling and Calendar Management
- Scheduling
- Credit and Collections
Timeline
Office Manager
NuBeginning Construction
06.2023 - Current
Manager
Hutto's American Super Sud
04.2009 - 06.2023
Front Office Manager
Malibu's Performance Auto Shop
09.2002 - 07.2009
High School Diploma -
Waynesboro High School