Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
BusinessDevelopmentManager
JUANITA WASHINGTON

JUANITA WASHINGTON

Chicago,IL

Summary

I am a professional customer service representative with 20 years of experience in the hospitality, retail, medical, and legal industries. My passion is to provide exceptional customer service and assist clients.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Clerk’s Office-

1st District Appellate Court Of Illinois
10.2022 - Current
  • Reviews and processes documents submitted through the e-filing systems.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.

(Temporary) Customer Service Rep-

Allied At Northwestern Hospital
08.2020 - 02.2021
  • Interacts with various hospital departments and physician's offices to effectively direct patients through NMH.campus
  • Confirm and schedule appointments. Issue visitor’s passes
  • Be aware of employee and visitor foot traffic, noticing those needing assistance and those who are out of place and possibly trespassing

Front Desk Receptionist-

Omni Hotel’s & Resorts
04.2010 - 06.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in/out process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

General Office Clerk-

Saks Fifth Avenue
05.2007 - 02.2012
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Operate telephone switchboard to answer, screen, or forward calls.
  • Managing company petty cash/safe; Assist with returns and purchases as needed.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.

Education

Diploma - undefined

Wendell Phillips High School

Skills

Microsoft Office (Excel, Word, & Outlook), Time management, Strong work ethic, detail-oriented, Telephone etiquette, High level of customer service, office technology skills, scheduling and calendar management,

  • MS Office
  • Back Office
  • Office Administration
  • Office Reception
  • Front Office Systems
  • MS Office Applications
  • General Office Functions
  • Microsoft Office Outlook

Certification

Food Handler Certificate (2020), CPR Certificate (2021) PERC (Exp. May 2024), Received 20 hours (Unarmed) Security Training Certificate (2020)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your most unhappy customers are your greatest source of learning.
Bill Gates

Timeline

Clerk’s Office-

1st District Appellate Court Of Illinois
10.2022 - Current

(Temporary) Customer Service Rep-

Allied At Northwestern Hospital
08.2020 - 02.2021

Front Desk Receptionist-

Omni Hotel’s & Resorts
04.2010 - 06.2019

General Office Clerk-

Saks Fifth Avenue
05.2007 - 02.2012

Diploma - undefined

Wendell Phillips High School

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JUANITA WASHINGTON