Juanita Watson
Stafford,TX
Summary
Highly motivated, articulate, creative, and versatile professional with several years of general office administration, customer service, sales, and management experience. Especially skilled at building productive working relationships with clients and staff. A strong business mind & team player. Working knowledge of most technological applications.
Overview
16
16
years of professional experience
Work History
Customer Service Representative/Leasing Agent
The Liberty Group Apartment Staffing
Houston, TX
09.2015 - 04.2022
- Offered advice and assistance to prospective tenants for eligibility requirements
- Maintained regular communication with clients about application status
- Responded to daily inbound and outbound calls promptly to avoid on-hold wait times along with high volume of emails
- Inspect property upon move-in and move-out date
- Exhibited high energy and professionalism when scheduling clients for property showing
- Communicated professionally and effectively with potential tenants and current tenants about the property
- Collected rent payments, security deposits and other applicable fees
- Created and entered data into spreadsheets of units occupied and vacant
- Maintained various departmental database systems and lists along with extensive filing and copying
Customer Service Representative/Travel Agent
Oasis Travel Solutions
Houston, TX
01.2010 - 08.2015
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services
- Reached out to customers after trip was booked to suggest additional service or product purchases and inquire about needs or concerns
- Meet with clients to determine travel needs, budgets and vacation preferences
- Advises clients regarding destinations, cultures, custom, weather and activities
- Took payments over the phone for deposits to lock in vacation dates
- Coordinate transportation, accommodations, insurance, tours and activities
- Answer Inbound/Outbound Calls
- Quotes/Packages
- Explain cancellation policy
- Sales
Medical Receptionist
Suburban Medical Center
Schaumburg, IL
07.2006 - 12.2009
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
Education
Certificate - Sterile Processing Technician
Fortis Institute
Houston12.2021
High School Diploma -
Lake Park
Roselle06.2000
Skills
- Data Entry
- MS OFFICE
- Account Opening
- Software proficiency
- Calendar Management
- Researching
- Typing 60wpm
- Numeric keystrokes 15 kph
- Negotiation
- Sales
Timeline
Customer Service Representative/Leasing Agent
The Liberty Group Apartment Staffing
09.2015 - 04.2022
Customer Service Representative/Travel Agent
Oasis Travel Solutions
01.2010 - 08.2015
Medical Receptionist
Suburban Medical Center
07.2006 - 12.2009
Certificate - Sterile Processing Technician
Fortis Institute
High School Diploma -
Lake Park
Similar Profiles
Randi ManawasingheRandi Manawasinghe
Apartment Leasing Consultant at The Liberty Group Apartment StaffingApartment Leasing Consultant at The Liberty Group Apartment Staffing
Edward McclintonEdward Mcclinton
Maintenance Technician at The Liberty Group Apartment StaffingMaintenance Technician at The Liberty Group Apartment Staffing
Jonathan FosterJonathan Foster
Building Maintenace/Groundskeeper at The Liberty Group Apartment StaffingBuilding Maintenace/Groundskeeper at The Liberty Group Apartment Staffing