JUANITA WOLF
Scott City,KS
Summary
I am applying for the position of Accounting and Administrative Assistant with Western Kansas Child Advocacy Center. With many years of experience, I would be a very good fit for this position.
Overview
39
39
years of professional experience
Work History
Customer Service Writer
Great Western Tire
09.2022 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined processes with organizational skills, optimizing workflow efficiency in the customer service department.
- Implemented feedback systems to collect valuable insights from customers for continuous improvement initiatives.
- Managed high call volume, ensuring timely responses to customer concerns and maintaining a professional demeanor.
- Developed comprehensive product knowledge to provide accurate information and expert advice to customers during interactions.
- Delivered exceptional service for customers through active listening and empathetic communication.
- Coordinated with sales teams to ensure seamless handoff of leads, resulting in increased conversion rates and higher customer satisfaction.
- Nurtured long-term relationships with clients by providing personalized solutions tailored to their specific needs.
- Maintained detailed documentation regarding all client interactions as per protocol for future reference purposes.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Logged work orders and change orders into Tiremaster database to track job status.
- Consulted with customers to assess service requirements and produce accurate orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Terminal Operations Manager
Magellan Midstream Partners
10.1996 - 09.2022
- Increased customer satisfaction by addressing concerns promptly and implementing tailored solutions.
- Managed budgets, schedules, and personnel assignments to maintain cost-effective terminal operations.
- Ensured compliance with all applicable laws, regulations, industry standards related to terminal operations.
- Negotiated contracts with service providers to obtain optimal pricing structures while maintaining quality standards.
- Paid all invoices for the terminal.
- Ensured that all HR problems and complaints were handled.
- Readied payroll for corporate weekly
- Developed robust safety protocols to ensure a secure working environment for employees and customers.
- Conducted periodic audits of operational practices to identify areas of improvement or noncompliance.
- Evaluated employee performance regularly through formal reviews as well as ongoing feedback mechanisms.
- Supported staff through change management initiatives associated with new policies or technology implementations.
- Improved communication between departments by facilitating regular meetings and information sharing sessions.
- Established standard operating procedures to increase consistency across shifts and teams.
- Spearheaded initiatives to reduce environmental impact through waste reduction, energy efficiency, and emissions monitoring programs.
- Enhanced terminal efficiency by streamlining operations and implementing performance-driven processes.
- Mentored staff members in best practices for terminal management, fostering professional development and career growth opportunities.
- Oversaw inventory management functions including warehousing, transportation coordination, and order tracking.
- Optimized resource allocation for improved throughput and reduced dwell time.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Handled customer complaints and revised process to improve service.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Set terminal budgets and set goals to adhere to plans.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
DEPUTY SCOTT COUNTY CLERK
SCOTT COUNTY CLERK
07.1986 - 08.1996
- Provided exceptional customer service when assisting citizens with property records, voting records, paying all of the county's invoices and other vital information requests.
- Maintained open lines of communication with elected officials regarding county-related matters that directly impacted their constituents.
- Processed legal documentation accurately, adhering to strict deadlines and confidentiality requirements.
- Handled personnel matters such as recruitment, hiring, performance evaluations, payroll processing to ensure adequate staffing levels within the clerk''s office.
- Maintained compliance with federal, state, and local regulations through diligent oversight of processes involving sensitive information handling or financial transactions.
- Maintained fiscal responsibility through careful budget management and expense tracking across all department functions.
- Improved public relations by effectively addressing and resolving citizen inquiries and concerns.
- Coordinated with various departments to compile data for annual reports, providing comprehensive insights into county performance.
- Managed and maintained official documents by implementing organized filing systems for efficient record retrieval.
- Developed strong relationships with community members by participating in local events and promoting government transparency.
- Assisted in conducting fair and impartial elections, ensuring accurate vote counts and upholding democratic principles.
- Supervised daily operations of the Clerk''s office staff while delegating tasks accordingly based on employee strengths.
- Streamlined office operations by implementing best practices in day-to-day tasks, enhancing overall efficiency.
- Implemented new software systems for document management, increasing efficiency while reducing physical storage needs.
- Oversaw account reconciliations for tax collection purposes, minimizing discrepancies between County revenue targets.
- Handled payroll on a monthly basis.
- Reduced processing times by optimizing workflows for document preparation, recording, and archiving.
Education
High School Diploma -
EL DORADO HIGH SCHOOL
El Dorado Springs, MO05.1978
Associate of Arts - Accounting And Finance
Draughan's Business College
Springfield, MO08.1979
Skills
- Empathy and patience
- Customer focus
- Complaint handling
- Typing speed
- Customer service
- Strong organization
- Customer service expertise
- Communicating with clients
- Appointment scheduling
- Schedule coordination
- Coordinating schedules
- Invoice verification
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Efficient in all office machines
- Efficient with many computer programs
- Handled the public and customers with ease and pride
- Handled HR programs with ease and professionalism
Received multiple awards for efficient handling of environmental issues as the terminal manager
As being in the workforce for 40 years, I am very proficient at my jobs and am a very quick learner. I take pride in honesty, quickness in getting my job done, and being efficient with my time. In the jobs that I have had, I also am very proficient in getting to work on time. I think I would be a great fit for the position that I am applying for.
Timeline
Customer Service Writer
Great Western Tire
09.2022 - Current
Terminal Operations Manager
Magellan Midstream Partners
10.1996 - 09.2022
DEPUTY SCOTT COUNTY CLERK
SCOTT COUNTY CLERK
07.1986 - 08.1996
High School Diploma -
EL DORADO HIGH SCHOOL
Associate of Arts - Accounting And Finance
Draughan's Business College
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