JUANITA ZUMWALT
Springfield,MA
Summary
Detail-oriented Health Office Assistant with experience in workflow optimization and document management. Known for strong organizational skills and effective communication, committed to enhancing team collaboration and supporting patient care initiatives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Health Office Assistant
Springfield Public Schools, Massachusetts
Springfield, MA
09.2025 - Current
- Streamlined organizational workflow by faxing reports and scanning documents.
Established strong rapport with school staff to enhance collaboration.
Organized files to improve accessibility and efficiency in information retrieval. - Maintained filing systems, both electronic and physical, for easy document retrieval.
- Facilitated communication within the office and with external partners.
- Answered and directed phone calls to appropriate staff members.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
Nurse Case Manager
Vitra Health
Springfield, MA
01.2025 - 09.2025
- Charted weekly progress notes and quarterly summaries.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Monitored diet, physical activity, behaviors, and other patient factors to assess conditions and adjust treatment plans.
- Coordinated with healthcare team to establish, enact, and evaluate patient care plans.
Education
Licensed Practical Nurse Certification - Nursing
Porter & Chester Institute
Enfield, CT11-2020
Skills
- Care plan implementation
- Patient safety monitoring
- Medication administration
- Patient care and education
- Pediatric Diabetes management
- Clinical judgment
Certification
- BLS
- K-12 Life Saver
- LN99225
Timeline
Health Office Assistant
Springfield Public Schools, Massachusetts
09.2025 - Current
Nurse Case Manager
Vitra Health
01.2025 - 09.2025
Licensed Practical Nurse Certification - Nursing
Porter & Chester Institute