Juanita (Anita) Lester
Strasburg,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Operator Two
Thermo Fisher Scientific
07.2018 - Current
- Operated equipment to ensure efficient production processes and adherence to safety protocols.
- Monitored quality control measures, identifying and resolving issues in real-time.
- Trained new operators on equipment usage and safety standards to enhance team performance.
- Streamlined workflows by implementing process improvements that increased operational efficiency.
- Collaborated with cross-functional teams to optimize production schedules and meet project deadlines.
- Documented operational procedures and maintained accurate records for compliance audits.
Operator
Kraft Heinz
06.2017 - 06.2018
- Operated production machinery, ensuring adherence to safety protocols and operational standards.
- Monitored product quality throughout production processes, identifying and addressing any deviations.
- Collaborated with team members to streamline workflows, reducing downtime during shift changes.
- Implemented process improvements that enhanced product output consistency and reduced waste.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Universal Associate
First Bank
03.2008 - 06.2017
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained accurate records of customer transactions, safeguarding company assets and complying with regulatory requirements.
- Strengthened client relationships with exceptional communication skills and proactive problem-solving abilities.
- Assisted customers in navigating financial products, ensuring their understanding and satisfaction with services provided.
- Developed strong rapport with customers through active listening and empathy, fostering long-term loyalty among clientele.
- Provided comprehensive support during high-volume periods, demonstrating adaptability and strong multitasking capabilities.
- Demonstrated a strong commitment to continuous learning, actively seeking opportunities for professional development and growth within the organization.
- Delivered outstanding service by anticipating customer needs and offering tailored solutions accordingly.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Generated monthly reports on customer activity and customer feedback.
Head Cashier
Lowe's
09.2007 - 03.2008
- Supervised daily cash operations, ensuring compliance with company policies and procedures.
- Developed efficient scheduling practices to optimize cashier coverage during peak hours.
- Improve checkout processes for enhanced efficiency.
- Resolved customer inquiries and issues promptly, maintaining high levels of satisfaction and loyalty.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Woodson High School
Fairfax, VASkills
- Attention to detail
- Problem-solving
- Efficient multitasking
- Effective communication
- Valid Driver's license
- Safety compliance
- Manufacturing procedures
- Customer service
- Continuous improvement
- Strong work ethic
- Teamwork and communication
- Positive attitude
- Punctual and reliable
- Following instructions
Timeline
Operator Two
Thermo Fisher Scientific
07.2018 - Current
Operator
Kraft Heinz
06.2017 - 06.2018
Universal Associate
First Bank
03.2008 - 06.2017
Head Cashier
Lowe's
09.2007 - 03.2008
High School Diploma -
Woodson High School