Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juanita M. Pruitt

Summary

To secure a position with a well-established organization to best utilize my education, experience, and knowledge coupled with motivation of growth.

Overview

13
13
years of professional experience

Work History

Processing Support Associate/Loan Specialist

Sourcepoint Mortgage
01.2021 - 01.2022
  • Ordered and tracked all required documentation to assure processing time frames are being met, as well as updating the loan file information.
  • Worked with the Department Veteran Affairs and loan officers, to resolve questions and/or problems immediately upon inquiry or receipt of documentation.
  • Submitted fully processed files through automated underwriting system if file is ready to be submitted to underwriting.
  • Reviewed and monitored pipeline reports on a daily and weekly basis including requests needed documentation from the Department of Veteran Affairs for each assigned file.
  • Reviewed all borrower documents against EDMS and Lakewood for any discrepancy that may potentially cause future issues and set appropriate tracking maintenance for each loan reviewed.
  • Adapted well between FHA, FULL DOC and VA loans.
  • Proficient in Teams, Zoom and Slack tools.

EMS Dispatcher

Orion EMS
11.2019 - 05.2020
  • Accurately, efficiently, and courteously received and recorded incoming calls and extracted essential information in an efficient manner.
  • Dispatched ambulance, stretcher, and wheelchair van crews to various emergency and non-emergency calls through Tramasoft computer aid dispatch system.


  • Responsible for generating applicable reports and checked for accuracy.
  • Prioritized decisions based on multiple criteria and identifiable standards of policies and procedures including COVID 19 patient transports.
  • Verified insurance and payment of patients.
  • Mileaged verification on all transports for billing purposes.
  • Maintained a professional demeanor, worked well under pressure and assumed senior dispatch duties in absence of on-site supervisor.

Benefit & Enrollment Specialist

Community Health Choice
10.2017 - 02.2018
  • Enrolled individual consumers in benefit plans and provided benefit orientation.
  • Processed status change requests.
  • Assisted in preparing materials and presenting benefits to consumers.
  • Maintained consumer records and privacy.
  • Processed new agent appointment records, payments, and submitted confirmation.
  • Call tracked in QNXT database all calls and call notes from each member interaction.
  • Proficient knowledge in Softheon Carrier Portal, Softheon Web, QNXT database, Kronos and Microsoft Excel.
  • Completed administrative duties including filing, creating folders, scanning/coping.

Communications Specialist

HCA-Gulf Coast Division
10.2016 - 04.2017
  • Received and coordinated incoming requests for patient movement into, out of, and within the HCA GCD hospital system.
  • Accurately created and maintained records and other documentation associated with patient accounts for direct admissions, emergency department admissions and behavioral health admissions.
  • Communicated in a clear, concise, and professional manner with callers, transport team, requesting agencies, hospital staff physicians, and public safety personnel.
  • Maintained an accurate, detailed communication log on all flights and ground transport.
  • Ensured compliance with FCC rules and regulations.
  • Complied with HCA GCD policies and procedures.

Operation Specialist/Dispatcher

Juanita M. Pruitt page, Texas Medical Center Police & Security
03.2009 - 06.2015
  • Received and responded to emergency and non-emergency calls from the public via telephone, radio systems and computer-aided dispatch (CAD) systems in a prompt manner.
  • Processed and evaluated information received, prioritize calls and dispatched required units and agencies.
  • Reported codes and provided customer service to (TMC) customers visiting and vendors entering the facility delivering products.


  • While using Microsoft Word, I responded to customer inquiries associated with the TMC parking system.
  • Created, and coded work orders for all incoming maintenance issues and dispatched appropriate technicians.
  • Closed, and posted changes to work orders using Computerized Maintenance Management System (CMMS).
  • Monitored campus cameras and maintenance systems to ensure that all equipment was operative, troubleshooted system issues and reported all malfunctions.
  • Followed up with customers in a timely manner on issues that were not immediately resolved.
  • Communicated with customers, peers, and management clearly and concisely.

Education

Associate of Science - Respiratory Therapist

Independence University
Salt Lake City, Utah
08.2016

Medical Insurance Billing And Coding

National Institute of Technology
Houston, Texas
09.2006

Diploma -

Certified Coding Specialist (Received -

Skills

Analytical skills

Data Entry

Leadership abilities

Excellent Communication (Verbal, Written) & Listening

Organization and prioritization

Superb attention to detail

Multitasking skills

Dispatching

Customer Service

Health Insurance

Enrollment Process

Timeline

Processing Support Associate/Loan Specialist

Sourcepoint Mortgage
01.2021 - 01.2022

EMS Dispatcher

Orion EMS
11.2019 - 05.2020

Benefit & Enrollment Specialist

Community Health Choice
10.2017 - 02.2018

Communications Specialist

HCA-Gulf Coast Division
10.2016 - 04.2017

Operation Specialist/Dispatcher

Juanita M. Pruitt page, Texas Medical Center Police & Security
03.2009 - 06.2015

Associate of Science - Respiratory Therapist

Independence University

Medical Insurance Billing And Coding

National Institute of Technology

Diploma -

Certified Coding Specialist (Received -

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Juanita M. Pruitt