Juanita Nicole Cruz
San Antonio ,TX
Summary
Accomplished Senior Administrator with a proven track record at Castle Ridge Mortuary, enhancing office efficiency and productivity by streamlining processes. Expert in office management and customer service, demonstrating exceptional leadership and attention to detail. Fostered positive environments and achieved significant improvements in operations. Skilled in MS Office and adept at building strong professional relationships.
Overview
8
8
years of professional experience
Work History
Senior Administrator
Castle Ridge Mortuary
05.2020 - Current
- Organized office space optimally to maintain a professional and efficient working environment for all employees.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
- Maintained personnel records and updated internal databases to support document management.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
Funeral Director Assistant
Leonard Funeral Home
11.2016 - 04.2020
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Communicated with insurance companies to secure death benefits for payment of services.
- Secured and filed burial permits and made funeral arrangements.
- Built strong relationships with local clergy, cemeteries, and other funeral service providers, facilitating smooth coordination of services.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
Education
High School Diploma -
John Jay High School
San Antonio Texas06.2008
Skills
- Office Management
- Recordkeeping requirements
- Process Improvements
- Process updates
- Customer Service
- Attention to Detail
- Office Administration
- Team Building and Leadership
- MS Office
- Flexible Schedule
- Work Planning and Prioritization
- Personable and Approachable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Administrator
Castle Ridge Mortuary
05.2020 - Current
Funeral Director Assistant
Leonard Funeral Home
11.2016 - 04.2020
High School Diploma -
John Jay High School
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