Juan J. Colina

• Enhanced operational efficiency during a period of workforce adjustments, streamlining operations in a challenging environment.
• Streamlined and unified processes for 7 virtual meetings and video conferencing solutions, integrating them into a cohesive Confluence space at OpenExchange, a leading financial services video communications platform.
• Led business process improvement and management by identifying issues, proposing solutions, and implementing industry best practices.
• Managed SOC2 Compliance efforts, ensuring adherence to security standards and controls.
• ü Completed Quality Engineering forensic investigations and in-depth root cause analyses of test failures,
• reported defects, and performance and scalability concerns.
• Actively sought out inefficiencies and offered suggestions for testing best practices, which reduced costs.
• Managed Jira and Confluence resources that were utilized in weekly health reports, retrospectives, and
• quarterly business evaluations for multiple vendors' work.
• Encouraged a climate of accountability and a sprint-based culture of failing forward.
• ü Provided essential deployment, release, and maintenance support tasks, occasionally providing assistance
• after hours.
• Reduced barriers to testing, assured stakeholder involvement, promoted defect correction and
• prioritization, found opportunities to accelerate, assessed test execution progress to alert to difficulties, and
• offered metric reporting using defect tracking software.
• Assembled a cross-functional team from a single developer during a merger and acquisition, ensuring adherence to engineering standards.
• Encouraged a climate of accountability and a sprint-based culture of failing forward.
• Leveraged AWS expertise to deploy to production and monitor incidents as DevOps, ensuring seamless functionality.

TESTING

• Proven track record of solid accomplishments and increasing levels of responsibilities based on web applications, internal tools and data analytics releases in a fast-paced and ever-changing environment
• Owned and operated test plans/cases/results, release notes, presentations, matrices, User Acceptance Testing (UAT) and a wealth of information available to all departments in the organization
• Designed, managed, and maintained testing strategies based on many manual tests and automated scripts
• Managed Team Foundation Server dashboards and Power BI reports which were leveraged during SCRUMs
• Identified gaps and process improvements, analyzed metrics, created plans to drive to closure in collaboration with cross-functional teams and other departments
• Thrived in an environment where high attention to detail improved usability, maintainability, and reduced defects to less than 3% by introducing QA processes, including test automation via Selenium (using C#)

ADAPTABILITY

• High threshold for investigating and triaging defects/issues on production and test environments
• Multi-project test management of a broad range of verticals in the U.S.A
• And other international markets
• High competency in transitioning between big picture, strategic thinking, tactical planning, and execution
• Held full responsibility for additional projects in jeopardy, successfully completing assignments on time
• Created and maintained Microsoft Project Plan for legacy migration
• Played a pivotal role during Disaster Recovery testing

RELATIONSHIPS

• Implemented a SCRUM based agile methodology which maximized collaboration and communication
• Exceptional skills in building entrusting interdepartmental relationships by developing Incident Reporting and Change Management processes
• Interacted with both technical and non-technical team members to understand requirements and design comprehensive quality assurance strategies/solutions
• Worked closely with DevOps in ensuring the expectation was in alignment and agreement on deployments
• Served as a liaison between departments hosting training sessions prior to release and support related topics

MANAGEMENT

• Outstanding record in technical team building, onboarding and staff retention
• Developed and boosted productivity/performance of test engineers, leads and supervisors by leveraging check-ins, KPIs, OKRs and SMART Goals
• Demonstrated strong management of onshore and geographically diverse remote teams for over 7 years
• Expertise in Situational Leadership II by engaging in candid and caring conversations during check-ins
• Designed, developed and drove performance management, including processes, managing employee governance plans, defining success criteria and operation efficiencies
• Leadership by showing invention and innovation to improve management effectiveness
• Approved monthly invoices for offshore vendors and compiled capitalization reports via Toggle
• Managed RAID (Risk, Assumptions, Issues and Dependencies) daily

• Played a key role in architecting, designing, developing, implementing, testing and deploying iCAD's Computer Aid Detection system for Breast Cancer
• Tested and validated FDA (Federal Drug Administration) mandated design controls for image acquisition, image display, inter system dependencies and database linkage
• Integrated the Graphical User Interface (GUI) with the breast cancer detection code, GUI enhancements per customer and management requests and Ported code from UNIX to WINNT/2000
• Participated in defining the high/low level system requirements specifications, functional specifications and level workflows from which software applications were developed and implemented