Juan J Hernandez
Miami,FL
Summary
Reliable General Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Leader on Duty
SkyHop Global
Miami, FL
01.2024 - Current
- Ensure the execution of critical initiatives in support of the achievement of “Raving Fan” service levels and exceeding client expectations.
- Support the most cost effective daily and weekly work schedule.
- Utilize and maintain a multi-tasking approach to the daily demands and solutions to the multiple scheduling issues that will arise.
- Ensure all internal/external communications including but not limited to - Dispatch summaries,FCR, Weekly department report(s), Management are initiated and/or responded to within the corporate Standard Operating Procedures.
- Support all training initiatives required for successful station operations and maintain an accurate record of individual training plans and accomplishments.
- Ensure the timely scheduling of drivers when on duty in real time including additions, delays and trip cancellations.
- Ensure full accountability for the achievement of SkyHop Global Values with a critical focus on adhering to Standard Operating Procedures.
- Develop and maintain open lines of communications within the station, Clients, Station Management and Drivers focusing on precise and accurate written and oral skills.
- Achieve expert level of skills specific to the effective use of all wireless communication tools (hotspots, tablets, radios, phones, etc.)
- Ensure the timely and accurate completion of all research and investigations required to professionally respond to client’s inquiries and complaints.
- Contribute to the maintenance of a trusting and professional work environment.
- Ensure the accurate and timely completion of the daily operations summary as per Standard Operating Procedures.
- Maintain an accurate and up to date monitor of traffic conditions in order to execute the required solutions and communications.
Full Truck Load Manager
Freight Hub Group
Miami, FL
07.2023 - 11.2023
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Arranged for repairs to restore service and schedules.
- Advised personnel about accidents, weather conditions or other hazards.
- Ordered supplies or equipment to issue to personnel.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Addressed questions, problems or requests for service or equipment.
- Prepared daily work and run schedules.
- Dispatched drivers to meet daily delivery needs for company customers.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Performed regular audits on completed trips to verify accuracy of invoicing information provided by drivers.
General Manager Administration
Iron Trucks Logistics
Miami, FL
07.2021 - 06.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Business Financial Manager
Express Transport Solutions
Miami, FL
06.2020 - 08.2021
- Created executive analysis reports highlighting business issues, potential risks and profit opportunities.
- Calculated and prepared checks for utilities, taxes and other payments.
- Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
- Interacted with internal and external auditors to help complete audits and resolve issues.
- Managed financial planning and analysis by handling key metrics, analyzing data and providing ideas for new initiatives.
- Created performance benchmarks to monitor and evaluate organizational achievements.
- Reported payroll utilizing ADP; administered employee benefits, including SEPP IRA, insurance and vacation.
- Created Invoice simple reports for executive financial reviews.
- Executed demand and cost analyses and investigated pricing decisions, financial management and business expansion.
- Partnered with CPAs to design and implement accounting systems, policies and best practices; oversaw collections and accounts payable functions.
- Drove financial process improvements, resulting in increased accuracy in sales commission payouts.
- Managed borrows daily for accounts with shorts.
- Managed upgrade of operational metrics, planning and systems for drivers and owners operators.
Dispatch Manager
Easy Autotransport LLC
Miami, FL
06.2019 - 06.2020
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Advised personnel about accidents, weather conditions or other hazards.
- Worked with routing specialists, route managers and service department to optimize routes.
Education
International Business Economics - Logistics Management
Universidad De Bogota Jorge Tadeo Lozano
Bogota Colombia09.2010
Skills
- Risk Mitigation
- Staff Training
- Recruitment
- Business Development
- Operations Management
- Employee Training and Development
- Distribution Management
- Data Review
- Schedule Management
- Business Administration
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Leader on Duty
SkyHop Global
01.2024 - Current
Full Truck Load Manager
Freight Hub Group
07.2023 - 11.2023
General Manager Administration
Iron Trucks Logistics
07.2021 - 06.2023
Business Financial Manager
Express Transport Solutions
06.2020 - 08.2021
Dispatch Manager
Easy Autotransport LLC
06.2019 - 06.2020
International Business Economics - Logistics Management
Universidad De Bogota Jorge Tadeo Lozano
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