Summary
Overview
Work History
Education
BIO
Skills
Cover Letter
Timeline
Waitress
Juan J Rocco

Juan J Rocco

Sr. At Hospitality Busisness (Hotels And Restaurants)
Miami,FL

Summary

Restaurant Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations at award-winning restaurants around country. Driven to raise standards for fine dining and all aspects of guest relations. Dedicated Management with more that 20 years of experience leading over 7 locations in Fast Casual restaurant industry. Strategic approach to logistics, allocation of resources and marketing led to [Result]. Expert in Operations and Accounting. Strong leader with over 10 years as Director of Restaurant Operations for Hospitality Business company. Supported location leaders and optimized profits through excellent growing. Collaborated with Business Owners to implement company policies and develop personnel for leadership opportunities. Talented leader offering over 20 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant/General Manager with eight years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth.

Overview

6
6
years of post-secondary education
23
23
years of professional experience

Work History

Restaurant Operations Manager

Boulud Sud At JW Marriot Marquis
Miami, FL
03.2021 - Current
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Designed strategy and action plans with input from Floor Managers, including aggressive timelines for implementation.
  • Prepared for and executed new menu implementations.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Carefully interviewed, selected, trained and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Led and directed team members on effective methods, operations and procedures.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.

Operations Manager

Urbanica Management
Miami Beach, FL
08.2017 - 03.2021
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Formulated processes that enabled team to improve assistance to support groups, resulting in reduction of down time and financial loss.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
  • Forged and cultivated productive relationships with community members and potential partners.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.

Regional Manager

Novecento Group
Miami, FL
08.1998 - 06.2017
  • Collaborated with marketing team to develop successful marketing strategies.
  • Provided sales support for new and inactive customers, increasing sales volume 20%.
  • Analyzed monthly sales to identify product lines needing additional promotion, maximizing profits 18%.
  • Modernized over 5 facilities by implementing regional facility enhancement programs.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Developed processes to save on costs and prevent losses.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Hired and trained 150+ new employees in 5.
  • Helped plan marketing strategies.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Prepared quotes for new products and services and composed budgets.
  • Implemented new product line launches by initiating strategic advertising projects, marketing tactics and social media alliances.
  • Assessed skill gaps for employees in FOH and BOH department and developed training courses to meet identified needs.

Education

Professor of Education - Education

INEF
San Fernando
03.1993 - 12.1998

BIO

With more than a three decades of restaurants business experience, Argentinean-born Juanjo Rocco brings awealth of knowledge to the management, food and beverage department at Novecento. After come to USA inBuenos Aires and Cordoba in Argentina and Punta del Este in Uruguay 1998-2006, the young enthusiastworked in Novecento Group South America, where he run the business for the group with a success results asa General Manager and Working Partner.

At the age of 20, Juanjo joins Novecento’s family in Las Cañitas, Buenos Aires, Argentina. Fifteen years later, Juanjo is a proud partner of Novecento Group and in charge of the operations in USA.

In 2006, Juanjo Rocco moved to Miami, where he became a General Manager at Novecento Brickel in Miami. In 2008, Juanjo Rocco joined Novecento Group as a Regional Manager and Partner at Novecento GroupUSA. Over time, Juanjo Rocco became responsible for creating business plans, projects for new opening, marketing strategies, menus and Beverages programs, training and tutoring service staff, and coordinatingprivate parties. His degree in Marketing and Culinary Arts has been the backbones to his multitask positionleading the Marketing Department along with Operations.

Between 2008 and 2017, as Regional Manager, he kept under his orbit the management of four locations (More than $ 19 MM in Sales - 350 Employees) in South Florida (Brickell - Key Biscayne - Aventura - Midtown); One Location in New York City ($ 3 MM in Sales - 25 Employees), two locations in Mexico City (Polanco and Santa Fe)

In 2010, he participated in the assembly and development of the Department of Caterings and events within the structure of the Novecento Group revenue center, which annually contributed $ 2 MM in additional Sales. in Events Such as Miami Open, Art Basel, Etc.

2017 Juanjo Participates in the sale of the Novecento Group and Brand;

After almost 20 years with Novecento, he was called to join the Urbanica Management Team to collaborate with Hotel and Restaurant development projects in South Florida as Operations Manager; Project Management and new Hotels Properties opening; It has participated and developed the openings of Urbanica, Euclid Hotel (Property with 30 rooms) and Orilla Bar & Grill (Restaurant with $ 3 MM annual sales); Next project in development for opening estimated in March 2021 = Fifth Hotel (Hotel with 52 Rooms) and Editor Pizza (Restaurant).

Skills

Labor scheduling

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Cover Letter

To my concern

Thanks for your attention on my resume,

Happy to know you are looking for a your management team, I like to submit my resume for your review. As an experienced, personable, and motivated restaurant manager with extensive experience and an unwavering focus on customer service excellence, I am prepared to significantly contribute to your company goals in management position.

My background includes leading operations, teams, and processes to drive business and customer service success within the hotel and restaurant business. From training and developing staff to overseeing financial controls and general accounting responsibilities, I excel at managing teams, forecasting revenues, creating schedules, and stimulating maximum levels of guest service and satisfaction.

Highlights of my experience include…

· Tracking profitability and key metrics for Novecento Group as Reginal Manager.

· Tasked with spearheading all functions to open new Novecento locations in Aventura and Midtown; controlled inventory levels and costs, hired and trained employees, and oversaw scheduling for 200+ staff.

· Managing operations at Novecento Group for Novecento Properties at Brickell / Aventura / Key Biscayne in South of Florida and NYC / Mexico DF / Buenos Aires / Cordoba in Argentina and Punta del Este and Montevideo in Uruguay from 1998 to 2017 including financials, sales, professional development, Scheduling and procurement—to optimize efficiency, productivity, and performance.

· Managing operations and project Management for Hotels and Restaurants Openings at Urbanica Management for Urbanica The Hotels for The Meridian Hotel / The Kascades Hotel / The Euclid Hotel – Orilla Bar & Grill in Miami Beach and Orilla Bar & Grill in Buenos Aires Argentina from 2017 to 2021

My skills in team and operational leadership have been finely honed, and I am confident my additional strengths will readily translate to your environment. The chance to offer more insight into my qualifications would be most appreciated.

Thank you for your consideration; I look forward to speaking with you soon.

Sincerely,

Juan J. Rocco

Timeline

Restaurant Operations Manager

Boulud Sud At JW Marriot Marquis
03.2021 - Current

Operations Manager

Urbanica Management
08.2017 - 03.2021

Regional Manager

Novecento Group
08.1998 - 06.2017

Professor of Education - Education

INEF
03.1993 - 12.1998
Juan J RoccoSr. At Hospitality Busisness (Hotels And Restaurants)