JUAN JOSE ANGULO JAIMES
Miami,FL
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at EC TELECOMMUNICATION, leveraging skills in shipping and packaging, and exceptional customer service. Spearheaded initiatives that significantly improved store performance, demonstrated through adept handling of vendor relations and a commitment to warehouse safety. Achieved notable success in team mentoring, emphasizing results through leadership and strategic improvements.
Overview
5
5
years of professional experience
Work History
Driver, Warehouse Orders
Amazon
02.2024 - Current
- Maintained safe driving records by strictly following traffic rules and regulations.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
Center Associate
AMAZON
08.2023 - 08.2024
- Reinforced travel and mobility skills for students developing greater independence.
- Maintained high levels of confidentiality when handling sensitive client information or financial transactions data.
- Supported marketing efforts by creating promotional materials and assisting in organizing events to attract new business.
- Proactively identified potential issues or bottlenecks in the workflow process; suggested solutions which were successfully implemented.
Sales Assistant
EC TELECOMUNICATIONS
03.2021 - 06.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Assistant Store Manager
EC TELECOMUNICATION
03.2019 - 03.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Science -
UNIDAD EDUCATIVA COLEGIO METROPOLITANO
VENEZUELA07.2017
Master of Laws -
UNIVERSIDAD CATOLICA DEL TACHIRA
VENEZUELA01.2016
Skills
- Loading and unloading
- Order Picking
- Heavy Lifting
- Warehouse Safety
- Truck loading
- Shipping and receiving
- Customer Service
- Product verification
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Driver, Warehouse Orders
Amazon
02.2024 - Current
Center Associate
AMAZON
08.2023 - 08.2024
Sales Assistant
EC TELECOMUNICATIONS
03.2021 - 06.2021
Assistant Store Manager
EC TELECOMUNICATION
03.2019 - 03.2021
Bachelor of Science -
UNIDAD EDUCATIVA COLEGIO METROPOLITANO
Master of Laws -
UNIVERSIDAD CATOLICA DEL TACHIRA