Juan Jose Delgado
Pearsall
Summary
Friendly and quick Front Desk Manager at Holiday Inn Express with expertise in guest services oversight and conflict resolution. Proven track record in training staff and enhancing operational efficiency. Skilled in cash control and daily reporting, fostering a welcoming environment that boosts guest satisfaction and retention. Committed to delivering exceptional hospitality experiences.
Overview
8
8
years of professional experience
Work History
Front Desk Manager
Holiday Inn Express
12.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Checked guests in out of hotel, made reservations, and processed payments.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Attended staff meetings and brought issues to attention of upper management.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Guest Services/Cashier/Gas Station Attendant
H-E-B Grocery
05.2017 - 12.2021
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Pearsall High School
Pearsall, TX12-2012
Skills
- Guest services oversight
- VIP guest relations
- Hospitality services
- Registration processing
- Team building and supervision
- Cash control
- Conflict and issue documentation
- Front desk supplies management
- Oral and written communications
- Credit and cash payments
- Hospitality and accommodation
- Staff supervision
- Scheduling and calendar management
- Time management
- Staff management
- Computer reservations systems
- Daily reporting
- Team Training
- Payment processing
- Bookkeeping
- Employee training
Timeline
Front Desk Manager
Holiday Inn Express
12.2021 - Current
Guest Services/Cashier/Gas Station Attendant
H-E-B Grocery
05.2017 - 12.2021
High School Diploma -
Pearsall High School
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