Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Juan Jose Lombo Restrepo

Queens

Summary

Experienced professional with strong skills in order processing, cash management, and product marketing. Demonstrates ability to create a welcoming atmosphere for guests, enhancing overall dining satisfaction. Possesses in-depth knowledge of menu offerings to provide tailored recommendations.

Overview

4
4
years of professional experience

Work History

Server

Le Pain Quotidian
Manhattan
05.2024 - Current
  • Managed dining area cleanliness and prepared tables for guests.
  • Resolved guest inquiries and issues promptly and professionally.
  • Maintained up-to-date knowledge of menu items and daily specials for effective recommendations.
  • Supported bar staff by serving drinks and managing inventory supplies.
  • Delivered exceptional customer service to ensure client satisfaction.
  • Executed opening and closing duties, including dining area setup and supply restocking.
  • Processed accurate cash transactions while adhering to company policies.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Server

Da Umberto
Manhattan
04.2023 - 03.2024
  • Acquainted guests with menu offerings and products in 70+ seated restaurant.
  • Delivered exceptional customer service, greeting and accommodating guests from first interaction.
  • Interacted professionally with customers, fostering positive dining experiences.
  • Recorded food and drink orders accurately to maintain inventory levels.
  • Promoted meal add-ons and specialty drinks, achieving highest sales ranking.
  • Monitored customer satisfaction proactively, addressing issues promptly.
  • Processed payments and completed register transactions with precision.
  • Utilized effective communication skills to minimize guest dissatisfaction.

Busser

Pepolino
New York
08.2022 - 02.2023
  • Reset and cleaned tables quickly to prepare for new customers
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning
  • Trained new staff in bussing and cleaning procedures
  • Developed excellent relationships with managers and fellow team members to support team success and a positive work environment.

Food Runner

Paul and Jimmy´s Restaurant
New York
12.2021 - 07.2022
  • Maintained speed of service for food orders while minimizing errors and complaints
  • Delivered correct food items to tables according to order documentation
  • Collaborated well with other food runners to deliver orders accurately
  • Cleaned and sanitized food preparation and serving areas
  • Greeted customers and provided outstanding customer service
  • Restocked food supplies in kitchen and organized storage areas
  • Kept detailed knowledge of and followed all food safety guidelines
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.

Education

Associates - Human Resources

IE Luis Carlos Gonzales Mejía
Pereira, Colombia
01.2020

Skills

  • Microsoft Office Suite
  • Data analysis and management
  • Presentation skills
  • Internet research
  • High-volume dining expertise
  • Order management and supply restocking
  • Effective communication
  • Team collaboration
  • POS operation and conflict resolution
  • Food safety and handling
  • Customer service excellence
  • Menu recommendation and upselling techniques
  • Time management strategies

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Server

Le Pain Quotidian
05.2024 - Current

Server

Da Umberto
04.2023 - 03.2024

Busser

Pepolino
08.2022 - 02.2023

Food Runner

Paul and Jimmy´s Restaurant
12.2021 - 07.2022

Associates - Human Resources

IE Luis Carlos Gonzales Mejía

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