Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Jose Moncaleano

Kissimmee,Florida

Summary

Hardworking and reliable Cashier worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat.

Highly organized, proactive and punctual. Operates well within team-oriented environments. Driver Helper

experienced delivering items daily. Works any schedule and operates in safely and quickly to meet demanding schedules.

Background includes arranging guest services, coordinating arrivals and departures and resolving concerns. Open and clear communicator with a decisive nature and strong conflict resolution skills.

Attentive Attractions Attendant supervising and monitoring operational procedures to promote safe experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image.

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Responsible and hardworking Driver Helper skillful at loading and unloading trucks, securing packages and using equipment.

Bilingual. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

5
5
years of professional experience

Work History

Food Server

The H Orlando
Orlando, FL
04.2023 - 10.2023
  • Provided exceptional service to high volume of daily customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Attractions Attendant

Disney
Orlando, FL
09.2022 - 12.2022
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Educated patrons on facilities, entertainment options and rules and regulations.
  • Operated attraction equipment precisely to concur with operational procedures.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Pulled down safety bars and secured riders according to specified attraction details.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.

Pool Attendant

Gaylord Palms Resort & Convention Center
Kissimmee, FL
06.2022 - 08.2022
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Set up pool umbrellas, loungers and other pieces of furniture.
  • Checked locker rooms for cleanliness, picking up trash and reporting issues to supervisor.
  • Assisted with pool evacuation during weather events or emergencies.
  • Tested chemicals and skimmed leaves and debris on daily basis to maintain pool.
  • Provided guests with towels, shades and refreshments, answering questions and concerns.

Park Quality

SeaWorld
Orlando, FL
04.2021 - 01.2022
  • Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
  • Established clear policies for concierge, front desk and guest relations team members.
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.

Driver Helper

UPS
Kissimmee, FL
11.2020 - 01.2021
  • Lifted boxes and products with correct safety gear and techniques.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Used Dolly equipment to move heavy items.
  • Kept loads from being damaged through proper loading and security.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Protected items by wrapping in cling film, padded moving blankets and tape.

Cashier

McDonald's
Lake Buena Vista, FL
04.2019 - 07.2020
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.

Food Server

Paradiso 37
Orlando, FL
11.2023 - Current
  • Greeted guests in a friendly and welcoming manner.
  • Prepared tables for meals by setting up items such as linens, silverware, and glassware.
  • Informed customers of daily specials and menu changes.
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Brought food and beverages to the table in a timely manner.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.

Education

High School Diploma -

Zenith Accelerated Learning Academy
Kissimmee, FL
05.2020

Skills

  • Bilingual
  • Guest experience
  • Safety practices
  • Equipment usage
  • Costumer service experience
  • Quality controls
  • Inventory organization
  • Materials handling and transport
  • Problem resolution
  • Working collaboratively
  • Loading and unloading procedures
  • Cash register operation
  • Payment processing
  • Cash management
  • Customer assistance
  • Interior and exterior cleaning
  • Cleaning skills
  • Team worker

Timeline

Food Server

Paradiso 37
11.2023 - Current

Food Server

The H Orlando
04.2023 - 10.2023

Attractions Attendant

Disney
09.2022 - 12.2022

Pool Attendant

Gaylord Palms Resort & Convention Center
06.2022 - 08.2022

Park Quality

SeaWorld
04.2021 - 01.2022

Driver Helper

UPS
11.2020 - 01.2021

Cashier

McDonald's
04.2019 - 07.2020

High School Diploma -

Zenith Accelerated Learning Academy
Juan Jose Moncaleano