Bodlet Jn Baptiste
Indianapolis,IN
Summary
Proven Call Center Representative with a track record of enhancing customer satisfaction at Katmandu Park by expertly resolving complex issues and managing high call volumes. Skilled in utilizing multiple software systems for efficiency and excelling in customer support through exceptional problem-solving and communication abilities. Achieved significant improvements in client satisfaction and call handling efficiency.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Katmandu Park
02.2022 - 03.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Call Center Representative
Hotel Dreams Macao
01.2019 - 02.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
College Episcopal San Jose
Santo Domingo08-2011
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call Center Operations
- Communicating with clients
- Customer communications
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Limited Working
French
Elementary
Spanish
Full Professional
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsTimeline
Call Center Representative
Katmandu Park
02.2022 - 03.2023
Call Center Representative
Hotel Dreams Macao
01.2019 - 02.2022
High School Diploma -
College Episcopal San Jose
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