Juan Luis DE Santiago
Calexico,CA
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Personable Grocery Clerk offering [Number] years of experience in front-end and backroom store activities. Demonstrated skill with [System] operations, relating to stocking, loading and receiving products and deliveries. Committed to learning new roles and processes to support various departments and service initiatives.
Overview
15
15
years of professional experience
Work History
Grocery Associate
Walmart
Calexico, CA
10.2002 - 11.2012
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
- Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Checked for outdated and overripe grocery items and removed from inventory.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Put up discarded or returned merchandise, stocked and restocked front-end products and used supply items efficiently to eliminate waste and to achieve lowest supply cost.
- Monitored thermometers for proper temperatures in cases and coolers, adjusting equipment as necessary and maintaining temperature logs to show safe storage practices.
- Scanned, processed and counted inventory, reporting product ordering and shipping discrepancies to department manager.
- Offered product samples to help customers discover new items or products, informing customers of grocery specials and recommending grocery items.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Recommended products to customers to drive sales.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Completed regular cycle counts and inventory audits.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Removed trash, swept and mopped floors for professional appearance.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Retrieved items for customers and verified prices.
- Supported promotional plans by updating signage with price changes.
Support Manager
Walmart
Calexico, CA
06.2005 - 09.2010
- Coached employees through day-to-day work and complex problems.
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
- Monitored employee and customer interactions to assess quality of service.
- Established and implemented training programs to maximize team performance.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Standardized office structures and processes to promote collaboration and increased performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Interpreted management directives to define and document administrative staff processes.
- Prepared employee schedules for maximum coverage during key hours.
- Supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
- Managed overstocking, restocking and inventory control procedures during [Type] shift.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Delivered training for staff development, change management and materials, process and technical controls.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
Education
Mexico
Skills
- Department operations
- Customer service-focused
- Food safety understanding
- Merchandise organization
- Product processing
- Price checking
- Shelf organizing
- Product knowledge
- Carrying purchases
- Resupplying cash register lines
- Grocery bagging skills
- Maintaining freshness
- Quality control guidelines
- Assisting customers
- Cardboard recycling
- Safety standards and protocols
- Cashier experience
- Updating prices
- Temperature monitoring
- Inspecting merchandise
- Restocking produce
- Loading and unloading procedures
- Returning carts
- Storing daily deliveries
- Escorting customers
- Product stocking
- Operating pallet jacks
- Rotating products
- Store opening and closing
- Memorization and recall aptitude
- Grocery equipment
- Bilingual in [espanol
- Performance improvement
Languages
Spanish
Native or Bilingual
Timeline
Support Manager
Walmart
06.2005 - 09.2010
Grocery Associate
Walmart
10.2002 - 11.2012
Mexico