Juan M Garcia
San Angelo
Summary
Organized and highly dependable candidate for the work leader position. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet unit goals. Hardworking and passionate with strong organizational skills eager to secure Leadership position. Always ready to help the team achieve the Air Force and their personal goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
HVAC Mechanic
USAF
04.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Structural Maintenance Specialist
Texas Air National Guard
06.2015 - 06.2020
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Developed and implemented systems to track customer feedback and satisfaction.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Maintenance Technician
Cameron County Sheriff Department
04.2017 - 04.2019
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
- Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
- Optimized resources usage, coordinating maintenance schedules across multiple departments to reduce conflicts.
- Elevated team morale by fostering open communication channels among colleagues during challenging situations.
- Wrote and revised maintenance procedures.
- Positively engaged with customers and maintained professional appearance as company representative.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Installed and maintained plumbing and HVAC systems.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Diagnosed and repaired complex mechanical and electrical systems.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
Vehicle Operator/Dispatcher
USAF
06.2000 - 06.2015
- Consistently exceeded expectations for professionalism during routine evaluations from both employers and passengers.
- Developed strong communication skills through daily interactions with passengers, dispatchers, and supervisors.
- Demonstrated flexibility in adapting to various vehicle types, learning new routes quickly for optimal efficiency.
- Contributed to a positive working environment by maintaining open lines of communication with colleagues and supervisors.
- Strengthened relationships with regular customers through friendly interactions and reliable service delivery.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Collaborated with other drivers to share information about traffic patterns or construction zones for improved route efficiency.
- Provided customers with information on products and services.
- Developed and implemented customer service policies and procedures.
- Utilized customer feedback to improve customer service.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored flow of paperwork and directed information to appropriate departments.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Managed customer accounts and invoicing.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with customers to provide delivery updates and resolution.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Contributed to public safety initiatives through active participation in community events and outreach programs.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Implemented new software systems that improved efficiency within the dispatch center operations.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Drove safely in various weather and road conditions to avoid accidents.
- Managed teams of drivers, shift schedules and reservation calendars.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Maintained accurate records of trip logs, mileage reports, and incident reports for management review.
- Facilitated smooth boarding processes by assisting passengers with mobility aids or heavy luggage when required.
- Conducted pre-trip inspections to proactively identify potential maintenance issues before they impacted performance or safety.
- Supported team members in achieving shared goals, covering additional shifts when necessary.
- Ensured passenger comfort by maintaining clean and well-organized vehicles at all times.
- Upheld company policies and procedures while consistently delivering a positive experience for clients.
- Navigated diverse road conditions with skill, ensuring the safe transport of passengers in various weather situations.
- Reduced fuel consumption with careful route planning and optimizing driving habits.
Education
Trane University Certificate - CGAM/ACS Scroll Chiller Maintenance CRSE
Trane University
La Crosse, WI06.2023
Trane University Certificate - RTAC Chiller Maintenance CRSE
Trane University
La Crosse, WI02.2022
Trane University Certificate - HVAC Electrical Troubleshooting & Maintenance CRSE
Trane University
La Crosse, WI02.2022
HVAC/R Universal Certification - HVAC/R
Southern Careers Institute Inc
Harlingen09.2017
Structural Certification - Air Force Structural Course
Naval Construction Training Center
Gulfport, MS10.2016
Combat Convoy Certification - Combat Convoy Operations
Basic Combat Convoy Course
Camp Anderson/Peters TX06.2008
Combat Life Saver - Combat Life Saving
Basic Combat Convoy Course
Camp Anderson/Peters, TX06.2008
Combat Convoy Certification - Combat Convoy Operations
Basic Combat Convoy Course
Camp Anderson/Peters, TX06.2004
Combat Life Saver - Combat Life Saving
Basic Combat Convoy Course
Camp Anderson/Peters, TX06.2004
Vehicle Operations Certification - Ground Transportation
Vehicle Operations Schoolhouse
Ft Lenard Wood MO09.2000
High School Diploma -
Harlingen High School South
Harlingen, TX05.2000
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
Languages
Spanish
Native or Bilingual
Japanese
Limited Working
Timeline
HVAC Mechanic
USAF
04.2019 - Current
Maintenance Technician
Cameron County Sheriff Department
04.2017 - 04.2019
Structural Maintenance Specialist
Texas Air National Guard
06.2015 - 06.2020
Vehicle Operator/Dispatcher
USAF
06.2000 - 06.2015
Trane University Certificate - CGAM/ACS Scroll Chiller Maintenance CRSE
Trane University
Trane University Certificate - RTAC Chiller Maintenance CRSE
Trane University
Trane University Certificate - HVAC Electrical Troubleshooting & Maintenance CRSE
Trane University
HVAC/R Universal Certification - HVAC/R
Southern Careers Institute Inc
Structural Certification - Air Force Structural Course
Naval Construction Training Center
Combat Convoy Certification - Combat Convoy Operations
Basic Combat Convoy Course
Combat Life Saver - Combat Life Saving
Basic Combat Convoy Course
Combat Convoy Certification - Combat Convoy Operations
Basic Combat Convoy Course
Combat Life Saver - Combat Life Saving
Basic Combat Convoy Course
Vehicle Operations Certification - Ground Transportation
Vehicle Operations Schoolhouse
High School Diploma -
Harlingen High School South