Juan M Herrera
West Covina,CA
Summary
Passion for talking to people and building relations. Eager to join Cintas to build customer loyalty and provide top customer service. Previous 9 years working directly with customers.
Overview
10
10
years of professional experience
Work History
Owner
V&G Smog & Auto Repair
La Puente, CA
07.2019 - 10.2019
- Every responsibility as a small business owner
- Identified client concerns and introduced services to provide solutions
- Directed hiring of new employees and training
- Collected sales tax
- Schedule and oversee daily activities
- Kept track of orders and invoices
- Resolved customer complaints
- Set up filing system
- Reviewed sales and set up plan to increase business revenue
- Oversaw work from beginning to completion
- Locate & order materials/parts necessary to complete task
- Determine If solution provided was the best solution before communicating with client
- Promotion of business
- Managed maintenance of building
- Renew business licenses and permits
- Maintained accurate records of customer accounts in the company computer system by keeping track of repairs performed for customer
- Stayed informed with changes of sales tax
- Established price matrix for sale of automotive parts
- Set up accounts with companies for purchase of parts
- Maintain shop clean and in order
- Implement new regulations in shop
- Performed transactions with accuracy and efficiency
- Interact with new customers and build relationship with returning customers
- Pay business bills on time
Automotive Service Advisor
V&G Smog & Auto Repair
La Puente, CA
07.2013 - 06.2018
- Maintained cleanliness, neatness and organization of all areas.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Answered customers questions and addressed problems and complaints in person, phone, text message and e-mail
- Responded to questions about services provided by company along with pricing
- Social media presence
- Drive for high standard of customer satisfaction
- Complete day to day tasks: speaking with client and knowing their concern to overseeing work completion and customer pick up
- Communicated clearly with customer
- Strived for work to flow smoothly
- Processed accurate transactions
- Locate and order materials/parts to complete repairs
- Kept track of company inventory
- Communicated with owner on best solution possible for client concern
- Helped resolve complaints
- Helped set up accounts with companies for purchase of parts
- Effectively controlled confidential information by keeping computers away from view and disposal of documents containing personal information via paper shredder machine
- Build relations with new and existing customers
- Helped technicians find best solution for customer concerns and avoid complaints and come backs
Automotive Service Advisor
Chendo Auto Center
La Puente, CA
01.2010 - 05.2013
- Answered customers questions and addressed problems and complaints in person and via phone.
- Maintained work area clean and safe
- Strived to maintain high standards of customer satisfaction.
- Locate and order parts
- Set up accounts with companies to purchase parts
- Wrote estimate, work order and invoices
- Present customer with a solution to their concern and obtained approval
- Upon work completion contact customer for vehicle pick up
- Perform transactions effectively
- Dispose of documents with customer personal information via paper shredder
Education
High School Diploma -
La Puente High School
La Puente, CA06.2005
Skills
- Individual and group instruction
- Cash handling
- Customer service
- Vendor relations
- Conflict and dispute resolution
- Customer relations
Timeline
Owner
V&G Smog & Auto Repair
07.2019 - 10.2019
Automotive Service Advisor
V&G Smog & Auto Repair
07.2013 - 06.2018
Automotive Service Advisor
Chendo Auto Center
01.2010 - 05.2013
High School Diploma -
La Puente High School
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