Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Manuel Rodriguez

Essington,PA

Summary

Excellent attitude, assertive and responsible management of the relationship with our clients, always seeking to provide them with solutions and moments of truth that make them loyal to the company's mission.

In my last 20 years I have had important customer service experience, always prioritizing customer satisfaction by actively listening to them, understanding their needs, and solving problems promptly and accurately. I stand out for my professional behavior and teamwork, adapting to different styles of empathetic communication with the client, providing clear and concise information in solving their needs.

Overview

21
21
years of professional experience

Work History

Maintenance Supervisor

Tinicum Lodging Inc - Red Carpet/Motel 6
Essington, PA
03.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Scheduled and coordinated preventative maintenance activities to ensure equipment reliability and Guest Satisfaction.

Housekeeping Supervisor

Travelodge By Wyndham
Essington, PA
03.2021 - 03.2023
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Communicated with customers about requests for additional supplies or cleaning services.

Bussines Customer Service Advisor Consultant

Claro Enterprise Solutions, LLC
Bogota, Colombia
02.2007 - 12.2020
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Identified customer needs and offered solutions to enhance the customer experience.
  • Executed daily operations including answering phones and assisting walk-in customers.

Bank Teller

AVAL GROUP - AV VILLAS BANK
Bogota, Colombia
08.2003 - 01.2007
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Performed cash handling duties including counting currency, coins and checks.

Education

Bachelor of Science - Industrial Engineering

Cooperative University of Colombia
Bogota, Colombia
12-2009

Skills

  • Problem-solving skills
  • Proficient computer skills
  • Learning/adaptability skills
  • Empathy Development
  • Strong work ethic
  • Teamwork and collaboration

Timeline

Maintenance Supervisor

Tinicum Lodging Inc - Red Carpet/Motel 6
03.2024 - Current

Housekeeping Supervisor

Travelodge By Wyndham
03.2021 - 03.2023

Bussines Customer Service Advisor Consultant

Claro Enterprise Solutions, LLC
02.2007 - 12.2020

Bank Teller

AVAL GROUP - AV VILLAS BANK
08.2003 - 01.2007

Bachelor of Science - Industrial Engineering

Cooperative University of Colombia
Juan Manuel Rodriguez