Juan Manuel Ruiz
Bell,California
Summary
Veratile Security Manager with 5 years of experience. Committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Account Manager
Metro One Loss Prevention Service Group
12.2021 - Current
- Developed strong relationships with clients through consistent communication and excellent customer service. Oversee security operations for a global Security Operations Center (GSOC)
- Liaised between clients, account executives, and operational teams to maximize efficiency in the delivery of services.
- Conduct physical security assessments to determine appropriate measures for protecting employees, members, and guests
- Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies.
- Lead security improvement projects and manage the implementation of life/safety systems, including access control, VMS, and fire inspections
- Managed intelligence analysts and operators in a 24/7 GSOC environment
- Design and develop security training programs tailored for GSOC operations
- Oversee the development of incident response workflows and business rules for physical security
- Respond swiftly to global incidents, making critical decisions based on situational information and coordinating emergency responses
- Prepare and present various intelligence briefings, including daily and travel briefs
- Manage internal systems like SOS and Everbridge Risk Center
- Conduct weekly payroll reviews, addressing any invoice discrepancies to ensure accurate invoicing
- Manage enterprise-wide security corporate calendars.
- Enhanced client satisfaction by addressing their concerns and providing personalized security solutions.
- Monitored team performance metrics, identifying areas for improvement or additional training as needed.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Conducted drills to keep security staff on alert and proficient with established plans.
Site Security Manager
Metro One Loss Prevention Service Group
05.2020 - 12.2021
- Managed security operations across multiple accounts, ensuring comprehensive security measures were implemented
- Led various security projects, enhancing site safety and security protocols.
- Collaborated with other departments to integrate security measures into overall company operations, fostering a culture of safety throughout the organization.
- Managed a team of security personnel, ensuring proper training and adherence to company policies.
- Reduced incidents of trespassing by conducting regular security audits and identifying vulnerabilities.
- Conducted thorough background checks on prospective employees, maintaining a secure work environment.
- Implemented workplace safety initiatives, enhancing overall employee wellbeing and reducing accidents onsite.
- Maintained up-to-date knowledge of industry trends and best practices in order to continuously improve site security measures.
- Streamlined reporting processes for incident management, resulting in more efficient resolution of issues.
- Established strong working relationships with external vendors supplying essential security equipment and services, enabling prompt resolution of any technical issues that arose.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Assessed potential risks and developed contingency plans for various emergency scenarios, ensuring preparedness at all times.
- Provided regular updates on site security status to upper management, allowing for informed decision-making regarding resource allocation and policy changes.
Security Lead Officer
Allied Universal Protection Services
06.2018 - 05.2020
- Operated a global Security Operations Center overseeing company assets worldwide
- Managed access control using Lenel OnGuard Alarm Monitoring and CCTV systems with Avigilon Intelligence
- Conducted client management audits and prepared reports for account security managers
- Trained and coached new security personnel on company policies and procedures
- Assisted Facility Management with requests and work orders
- Performed audits, maintained records, and monitored key performance indicators (KPIs).
- Enhanced security measures by implementing access control systems and surveillance equipment.
- Maintained detailed records of all incidents as well as routine activities related to the Security Lead role.
- Managed a team of security professionals, ensuring adherence to company policies and procedures for optimal safety standards.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Education
High School Diploma -
Bell Senior High School
Bell, CA01.2006
Skills
- Compliance understanding
- Daily incident reporting
- CCTV Monitoring
- Security team management
- Safety and security regulations
- Safety and security procedures
- Operations Management
- Schedule Management
- Security screening
- Emergency planning
- Security officer development
- Training Management
- Compliance Management
- Emergency Response
- Employee performance evaluation
- Company risk management
- Schedule oversight
- Time Management
- Emergency Response and Management
- Analytical Thinking
- Special Event Security
Certification
- EMS Safety Services CPR/Basic First Aid
- Security Training Program, Difai Metro Academy
Tel
(213) 219-2289
References
Available upon request.
Timeline
Security Account Manager
Metro One Loss Prevention Service Group
12.2021 - Current
Site Security Manager
Metro One Loss Prevention Service Group
05.2020 - 12.2021
Security Lead Officer
Allied Universal Protection Services
06.2018 - 05.2020
High School Diploma -
Bell Senior High School
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