Juan N Montoya
Coral Springs,FL
Summary
Highly motivated Assistant Branch Manager seeking to leverage strong leadership, analytical, and customer service skills into a career transition to an Information Technology Specialist role. Eager to apply problem-solving abilities and technical acumen to contribute to the success of IT projects and initiatives.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Assistant Branch Manager
Space Coast Credit Union
07.2019 - Current
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Championed community involvement initiatives by organizing events such as financial literacy workshops that positively impacted local community.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problem solving.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Responded to customer concerns, working with upper management to significantly raise customer satisfaction ratings.
- Assisted in creating welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Member Service Specialist
Space Coast Credit Union
11.2013 - 07.2019
- Handled escalated interactions professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Resolved complex issues with tailored solutions, ensuring positive outcomes for both members and organization.
- Stayed up-to-date on industry trends as well as organizational product offerings, ensuring expert delivery of advice and recommendations.
- Played pivotal role in retaining valuable clients during challenging situations through proactive communication and problem-solving skills.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
Education
Bachelor of Science - Computer Science
Broward College, United States
Coconut Creek, Florida 03.2026
Skills
- Issue Resolution
- Ticket management
- Data Security
- Hardware Repair
- Application support
- Security Protocols
- Software Installation
- Operating systems knowledge
- Customer Service
- Desktop support
- Technical Troubleshooting
- Issue Troubleshooting
Relevant Skills
- Excellent communication and interpersonal skills, with a demonstrated ability to interact effectively with individuals at all levels.
- Strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Analytical mindset with a focus on problem-solving and continuous improvement.
- Adaptability and willingness to learn new technologies and concepts.
- Proficient in troubleshooting hardware and software issues, including desktops, laptops, printers, and network devices.
- Experience with operating systems such as Windows, macOS, and Linux.
- Familiarity with networking concepts, protocols, and configurations.
- Knowledge of programming languages such as Python, Java, or JavaScript
Certification
- A+, CompTia - February 2024
- Azure Fundamentals, Microsoft - September 2023
- Google IT Support, Google - September 2023
- Google Cybersecurity, Google - August 2023
Timeline
Assistant Branch Manager
Space Coast Credit Union
07.2019 - Current
Member Service Specialist
Space Coast Credit Union
11.2013 - 07.2019
Bachelor of Science - Computer Science
Broward College, United States