Juannel Grano De Oro
Wallkill,NY
Summary
Motivated high school graduated, as well graduated from Boces HVAC Mechanic where I completed all the required training and preparation required. Strong leadership, organizational, and teamwork skills; eager to contribute positively in a professional setting.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Counter Assistant
Dunkin' Donuts
Wallkill, NY
11.2025 - Current
- Assisted customers with inquiries and transactions, ensuring positive experiences and efficient service.
- Managed cash register operations, processing payments accurately and maintaining balanced drawers.
- Developed streamlined workflows for order processing, reducing wait times for customers during peak hours.
- Maintained cleanliness and order at the front counter area, contributing to a welcoming environment for customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Participated in regular team meetings to discuss challenges and share best practices for continuous improvement.
- Displayed exceptional multitasking skills during peak hours, managing multiple responsibilities without compromising service quality.
- Handled cash transactions with precision, ensuring accurate accounting and minimizing discrepancies.
- Collaborated with kitchen staff to ensure timely delivery of orders, contributing to overall positive dining experiences.
- Welcomed customers warmly upon their arrival and attended to their needs promptly.
- Streamlined order processing for increased accuracy and reduced wait times.
- Resolved customer complaints promptly, demonstrating empathy and professionalism.
- Managed high volume of phone orders with efficiency, resulting in increased sales revenue from take-out orders.
Infinity Heating and Air Conditioning LLC
HVAC Assistant
Wallkill NY
05.2023 - Current
- Assisted in installation and maintenance of HVAC systems, ensuring compliance with safety regulations.
- Collaborated with technicians to identify issues and implement effective solutions for HVAC equipment.
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Exemplified professionalism at all times when interacting with clients, colleagues, and supervisors to maintain a positive company reputation.
- Maintained tools and equipment in good working condition.
Education
High School Diploma -
Wallkill Senior High School
Wallkill, NY06-2026
Heating, Ventilation & AC - HVAC Mechanic
Ulster County BOCES Career & Technical Center
300 Enterprise Dr. Kingston, NY 1240105-2026
Skills
- Electrical wiring
- Indoor air quality
- Valid [state] driver's license
- Quality-focused
- EPA requirements
- Hazardous materials training
- Parts installation
- System installations
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Counter Assistant
Dunkin' Donuts
11.2025 - Current
Infinity Heating and Air Conditioning LLC
HVAC Assistant
05.2023 - Current
High School Diploma -
Wallkill Senior High School
Heating, Ventilation & AC - HVAC Mechanic
Ulster County BOCES Career & Technical Center