Juanniesha Doss
Roswell,GA
Summary
Health Information Specialist with 3 years of experience in medical office settings with vast familiarity of healthcare clinical applications and software. Coordinates timely delivery of medical records and scans documents to secure patient files. Offers technical support to maintain computer systems and resolves technical issues while conducting staff training and development of instructional documentation. Committed Health Information Manager with a distinguished understanding of citrix and epic use and database management. Successful at maintaining accounts and collaborating with medical personnel. Expertise in HIPAA and medical terminology.
Overview
10
10
years of professional experience
Work History
Health Information Specialist
Ciox
Remote, GA
03.2021 - Current
- Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
- Maintain confidentiality and security with all privileged information.
- Maintain working knowledge of Company and facility software.
- Adhere to the Company's and Customer facilities Code of Conduct and policies.
- Inform manager of work, site difficulties, and/or fluctuating volumes.
- Assist with additional work duties or responsibilities as evident or required.
- Consistent application of medical privacy regulations to guard against unauthorized disclosure.
- Responsible for managing patient health records.
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
- Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
- Ensures medical records are assembled in standard order and are accurate and complete.
- Creates digital images of paperwork to be stored in the electronic medical record.
- Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
- May assist with administrative duties such as handling faxes, opening mail, and data entry.
- Must meet productivity expectations as outlined at specific site
- Developed appropriate and accurate written and oral responses to communicate scientific and health information to public.
- Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Trained and backed reception area, on-call and distribution runs to facilitate quality customer care.
- Followed up with patients about medical and healthcare processes.
- Reviewed recordkeeping procedures for patients and doctors.
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
Customer Service Agent
Insight Global
06.2020 - Current
- Medical record retrieval
- Initiate commitment dates for medical records
- Coordinate with facilities to assist uploading records
- Contribute to team effort by accomplishing related results as needed
- Collaborate with insurance companies while working on multiple projects at different sites
- Build Sustainable relationships of trust through open and interactive communication
Customer Service Agent
Emory University
04.2019 - 06.2020
- Assist patient and family members in mastering skills and understanding healthy diets
- Provided breakfast, lunch, and dinner customer service
- Effectively communicate non-complaint food items
- Reassure patients food and nutrition needs will be met
- Submit patient diet change and room number request
- Produce solutions and develop meal accommodations
Customer Account Manager
Convergent
10.2018 - 06.2020
- Maintained customer retention by providing technical solution to customers
- Assist in troubleshooting customer web portals issues
- Managed client accounts
- Created client payment arrangements, using step by step guide to clients
- Prescreen client qualifications for products and services
- Provide emergency response support for client outages
- Process orders to start, stop, and transfer client electric services
Guest Service Associate
Target
10.2017 - 10.2018
- Trained new employees in Customer Service policies and protocol
- Resolved customer concerns, requests for refunds, and adjustments in timely and courteous manner building store loyalty and retention
- Delegated task to cashiers, and other team members
- Trained to audit the stores revenue
- Provided coaching in all areas of improvement
- Provided knowledge to customers on additional savings, promotions and target trendy news
- Strategically directed brand-appropriate marketing
- Processed on average 400 transactions each day including purchases, returns, and ship to store orders
Customer Service Specialist
Pacific Gas and Electric
01.2017 - 07.2017
- Managed 50-70 inbound calls with a 330 Average Handling Time (AHT) and below 30 seconds hold time
- Learn and retained the required knowledge to be successful in the role
- Work in a high-impact, face-paced environment and able to successfully handle high- pressure situations
- Acted as a liaison with PG&E departments to resolve customer issues and ensure customer satisfaction
- Provided cost-efficient knowledge to customers and assist with payment plans
- Respond to Emergency for gas and carbon monoxide leaks.
Banker Coach/Business Banker
Wells Fargo
06.2015 - 01.2017
- Identified customers' needs, clarified information and researched issue with efforts of resolving
- Provided balances on checking, savings, loans, and credit card accounts
- Provided thorough support and problem resolutions for customers
- Demonstrated strong effective telephone and verbal communication skills as well as active listening
- Trained new bankers and explained protocol
- Achieved level 5 ranking in month/quarterly metrics
- Replaced debit/credit cards and processed payments for credit cards
- Seized the opportunity to upsell products and/or services.
Education
High School Diploma -
California State University
2011
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Luther Burbank High School
2010
Skills
- Sales-Oriented (5 years)
- Listening
- Strong Communication(oral/written) (5 years)
- Problem sensitivity (5 years)
- Consultation
- Attention to detail
- Time Management
- Customer Focus (5 years)
- Self-motivated (10 years)
- Account Management (5 years)
- Banking (2 years)
- Cold Calling
- Guest Services (5 years)
- Medical Records (2 years)
- Research
- Upselling (5 years)
- Business Development
- Sales Management
- Outside Sales
- Marketing
- Quality Assurance
- Salesforce
- Negotiation
- Financial Services
- Microsoft Outlook
- Quality Patient Care
- Operational Requirements
- ROI Evaluations
Timeline
Health Information Specialist
Ciox
03.2021 - Current
Customer Service Agent
Insight Global
06.2020 - Current
Customer Service Agent
Emory University
04.2019 - 06.2020
Customer Account Manager
Convergent
10.2018 - 06.2020
Guest Service Associate
Target
10.2017 - 10.2018
Customer Service Specialist
Pacific Gas and Electric
01.2017 - 07.2017
Banker Coach/Business Banker
Wells Fargo
06.2015 - 01.2017
High School Diploma -
California State University
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Luther Burbank High School
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