Juan Pablo Burillo
Key Biscayne,FL
Summary
Proven leader in operations management, adept at driving performance improvements and operational efficiency. At Maria Vision, I spearheaded initiatives that significantly enhanced customer satisfaction and team productivity. Skilled in logistics coordination and fostering teamwork, my strategic planning and budget administration abilities ensured the achievement of financial targets.
Overview
5
5
years of professional experience
Work History
Assistant Manager of Operations
Maria Vision
Key Biscayne, FL
01.2021 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Supervisor of Operations
Interjet Airlines
Houston, TX
01.2020 - 11.2020
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Bachelor Of Business Administration - Business Administration
Ave Maria University
Ave Maria FLSkills
- Training and mentoring
- Employee supervision
- Purchasing and planning
- Scheduling coordination
- Team building
- Operations management
- Operational efficiency
- Performance tracking
- Staff training and development
- Scheduling and coordination
- Operational planning
- Budget tracking
- Budget administration
- Process improvement
- Logistics planning
- Logistics coordination
- Logistics management
- Customer service
- Performance improvements
- Hiring and onboarding
- Teamwork and collaboration
- Employee scheduling
- Cost control
- Financial administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager of Operations
Maria Vision
01.2021 - Current
Supervisor of Operations
Interjet Airlines
01.2020 - 11.2020
Bachelor Of Business Administration - Business Administration
Ave Maria University