Juan Pablo Estrada
Tracy,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
2
2
years of professional experience
Work History
Referee
Tracy Youth Soccer League
Tracy, CA
08.2022 - Current
- Provided instruction to assistant referees regarding positioning and signals.
- Communicated effectively with coaches, players and officials during games.
- Tracked game time, starting or stopping play when necessary.
- Assisted new referees with training and learning specific game rules and regulations.
- Managed conflicts between players, coaches, and team officials effectively.
Customer/Patient Service Representative
Alyne Aesthetics & Med Spa
Tracy, CA
04.2024 - 06.2024
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided customer service by answering patient questions and addressing concerns.
- Answered patient questions and fielded complaints to resolve issues.
- Utilized technology and specialized software to maximize productivity.
Education
Associate of Arts - Kinesiology
Las Positas College
Livermore, CA05-2026
High School Diploma -
Tracy High School
Tracy, CA05-2024
Skills
- Assessing performance
- Good Judgement
- Decision-making skills
- Stress Tolerance
- Conflict resolution abilities
- Inbound and Outbound Calling
- Complaint resolution
- Call Management
- Problem-solving abilities
- Fluent in English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Seal of Biliteracy- awarded by the State Superintendent of Public Instruction
- golden state seal merit award-the California State Board of Education
References
References available upon request.
Timeline
Customer/Patient Service Representative
Alyne Aesthetics & Med Spa
04.2024 - 06.2024
Referee
Tracy Youth Soccer League
08.2022 - Current
Associate of Arts - Kinesiology
Las Positas College
High School Diploma -
Tracy High School
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