JUAN PABLO LOPEZ
Dallas,TX
Summary
Motivational leader and organizational problem-solver with advanced management, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
SENIOR TRANSPORTATION PLANNER
Constitutional Court Of Ecuador
11.2020 - 10.2021
- Issued shipping instructions and provided routing information to achieve on-time, accurate deliveries.
- Kept transportation operations in compliance with company, legal, and safety requirements
- Coordinated driver loads and managed dispatch tasks
- Reported maintenance and repair need for vehicles and equipment
- Monitored daily routes and delivery schedules, tracking dispatches in real time
- Estimated and calculated potential delays and costs of different programs.
SENIOR SYSTEMS AND PROCESS IMPROVEMENTS
Ministry Of Labor Of Ecuador
08.2019 - 07.2020
- Guided teams through project completion, coordinating data gathering, analysis, solution development and implementation.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities
- Worked with the management team to improve workflows and eliminate unnecessary tasks
- Analyzed and generated technical proposals for regulations and/or reforms for the management of queries, complaints, suggestions, requests for information, and feedback on the services provided by public institutions
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, and forms of control.
ADMINISTRATIVE DIRECTOR
Ecuadorian Center For Professional Training
03.2019 - 07.2019
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated, executed and, monitored the execution of public procurement processes works, acquisition and, provision of services
- Advised authorities and administrative units on public procurement
- Contracts administration
- Prepared financial and administrative reports and statements
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
SYSTEMS AND PROCESS IMPROVEMENTS SPECIALIST
Ministry Of Labor Of Ecuador
07.2018 - 02.2019
- Guided teams through project completion, coordinating data gathering, analysis, solution development and implementation.
- Identified, developed and implemented necessary process improvements for key initiatives.
- Developed administrative processes and procedural improvements
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue
- Preparation and implementation of the plan and internal instructions for the use of vehicles, as well as the preventive and corrective maintenance plan for vehicles.
GENERAL MANAGER OF OPERATIONS
JD Automotive Solutions
05.2017 - 06.2018
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Created employee work schedules to keep shifts properly staffed
- Hired and trained service department staff to drive performance
- Collaborated with customers to offer solutions to service needs
- Prioritized and delegated daily work tasks to meet anticipated project goals
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems
- Created annual department budget, aligning with the organization's financial and operational objectives
- Monitored employee performance through key metrics analysis
- Made written estimates and obtained customer consent to proceed
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Mediated conflicts between employees and effectively facilitated resolutions to disputes
- Evaluated individual and team business performance and identify opportunities for improvement.
NATIONAL TRANSPORTATION AND FLEET GENERAL MANAGER
Ecuador Postal Service
10.2016 - 04.2017
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Company Post Office of Ecuador, Delegated tasks to comprehensively manage administrative projects and align with established objectives
- Determined price schedules and discount rates
- Supported sales team members to drive growth and development
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand
- Coordinated Daily Field Reports (DFRs) and distributed to clients
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings, and optimizing product turns
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth
- Design, development, and implementation of mail distribution routes at the national level
NATIONAL FLEET VEHICLES GENERAL MANAGER
Central Bank Of Ecuador
12.2015 - 09.2016
- Delegated tasks to comprehensively manage administrative projects and align with established objectives
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns
- Reviewed operational records and reports to project sales and determine profitability.
TRANSPORTANTION AND LOGISTICS GENERAL MANAGER
Ministry Of Public Health Of Ecuador
02.2013 - 11.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Coordinated and oversaw execution of logistics operations
- Managed unit operations, move coordination and training programs
- Oversaw all logistics functions for key departments, including general engineering, maintenance, tactical and health services
- Coordinated details for all missions, including delegating unit member assignments
- Identified opportunities to reduce cost and improve productivity
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
NATIONAL FLEET AND AUTOMOTIVE SERVICE MANAGER
, Automobile Club Of Ecuador
07.2011 - 11.2012
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Implemented of operation, process, and quality manuals
- Implementation of improvement processes in workshops
- Technical audit and operations to service centers nationwide
- Administrative and financial management of the workshops nationwide
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
Education
MBA - Business Administration
University of Specialties Espiritu Santo
2016
Bachelor of Science - Automotive Engineering
Polytechnic School Of The Army,
Ecuador2009
Skills
- Interpersonal Skills
- Team Collaboration
- Data Analysis
- Process Improvement
- Management
- Critical Thinking
- Logistical Support
- Logistics Network
- Analysis Route Planning
- Price Negotiation
- Purchasing
- Procurement
Additional Information
PUBLICATIONS:
- Book entitled "Etica en Marketing Digital", Autores Editores; 2021.
- Magazine article "La Memoria Organizacional Como Ventaja Competitiva", EKOS Magazine, https://ekosnegocios.com/articulo/la-memoria-organizacional-como-ventaja-competitiva; Ecuador; 2021.
Languages
English
Professional Working
Timeline
SENIOR TRANSPORTATION PLANNER
Constitutional Court Of Ecuador
11.2020 - 10.2021
SENIOR SYSTEMS AND PROCESS IMPROVEMENTS
Ministry Of Labor Of Ecuador
08.2019 - 07.2020
ADMINISTRATIVE DIRECTOR
Ecuadorian Center For Professional Training
03.2019 - 07.2019
SYSTEMS AND PROCESS IMPROVEMENTS SPECIALIST
Ministry Of Labor Of Ecuador
07.2018 - 02.2019
GENERAL MANAGER OF OPERATIONS
JD Automotive Solutions
05.2017 - 06.2018
NATIONAL TRANSPORTATION AND FLEET GENERAL MANAGER
Ecuador Postal Service
10.2016 - 04.2017
NATIONAL FLEET VEHICLES GENERAL MANAGER
Central Bank Of Ecuador
12.2015 - 09.2016
TRANSPORTANTION AND LOGISTICS GENERAL MANAGER
Ministry Of Public Health Of Ecuador
02.2013 - 11.2014
NATIONAL FLEET AND AUTOMOTIVE SERVICE MANAGER
, Automobile Club Of Ecuador
07.2011 - 11.2012
MBA - Business Administration
University of Specialties Espiritu Santo
Bachelor of Science - Automotive Engineering
Polytechnic School Of The Army,
Similar Profiles
Sonsiriee AlvarezSonsiriee Alvarez
Jurisdictional Assistant II at Constitutional CourtJurisdictional Assistant II at Constitutional Court
Laura Ortiz ReyesLaura Ortiz Reyes
Oficinist III at Constitutional Court of GuatemalaOficinist III at Constitutional Court of Guatemala
Duane BarteeDuane Bartee
Paid Petition Circulator at Constitutional Amendment Initiative PetitionPaid Petition Circulator at Constitutional Amendment Initiative Petition
Avinash MaddineniAvinash Maddineni
Senior Data Engineer at Expedia Group IncSenior Data Engineer at Expedia Group Inc
Flavio Cesar DelgadoFlavio Cesar Delgado
Senior Customer Service Representative at City of DallasSenior Customer Service Representative at City of Dallas