Juan Pablo Montealegre
Deerfield Beach,FL
Summary
Dedicated Supervisor possessing skills in addressing and resolving conflicts to maintain team harmony and performance. Offers over 8 years of experience leading talented teams and exceeding objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager on Duty
JRB SERVICES OF SFL, LLC
Fort Lauderdale, FL
10.2019 - 09.2023
- Comply with company policies, objectives, and communication goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Perform administrative tasks such as filing documents or preparing reports.
- Maintain operating schedules to provide effective coverage for key areas and achieve objectives.
- Assigned tasks to employees and monitored the progress of projects.
- Train new employees on job duties and company policies.
- Resolve customer complaints professionally.
- Monitor employee productivity to provide constructive feedback and coaching.
- Respond to employee concerns or complaints by coordinating with the human resources team to solve issues.
- Responded to customer questions regarding products, prices, and availability.
- Ensured compliance with safety regulations, company policies, and procedures.
- Delegated work to staff, setting priorities and goals.
Wharehouse Manager
El Bodegon Supermarket
Coral Springs, FL
04.2016 - 07.2019
- Assign tasks to employees and monitored the progress of projects.
- Develop strategies to optimize workflow processes to maximize productivity.
- Maintain up-to-date knowledge of safety regulations and ensure compliance with them at all times.
- Receiving of merchandise and re-stocking of the supermarket.
Housekeeping Supervisor
Wyndham Sea Gardens hotel
Pompano Beach, FL
09.2012 - 02.2016
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Created schedules, shift reports, and other business documentation to coordinate housekeeping needs.
- Developed training programs to build employee performance, improve employee engagement, and increase employee retention.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Education
Associate of Arts - Information Technology
Universidad Publica
Colombia12.1997
Skills
- Staff Management
- Process Improvement
- Inventory Control
- Complex Problem-Solving
- Policy Enforcement
- Goal-Oriented
- Staff Discipline
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- FBI CLEARANCE
References
References available upon request.
Timeline
Manager on Duty
JRB SERVICES OF SFL, LLC
10.2019 - 09.2023
Wharehouse Manager
El Bodegon Supermarket
04.2016 - 07.2019
Housekeeping Supervisor
Wyndham Sea Gardens hotel
09.2012 - 02.2016
Associate of Arts - Information Technology
Universidad Publica
- FBI CLEARANCE
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