Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Pablo Villena

New Jersey

Summary

Dedicated professional with strong customer service and problem-solving skills. Known for adaptability and effective communication, ensuring a positive experience in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Multiple Kitchen Activities

Chipotle Grill
02.2026 - Current
  • Demonstrated self-motivation by consistently completing tasks without supervision.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked independently on projects while also collaborating effectively with team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Cashier and Costomer Service

Sangucheria "EL NUEVO"
03.2025 - 01.2026
  • Assisted customers with inquiries and resolved issues to enhance overall satisfaction.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
  • Collaborated with team members to streamline checkout processes for improved efficiency.
  • Maintained cleanliness and organization of cashier area, promoting a welcoming environment.
  • Handled cash management duties, including balancing registers at the end of shifts.
  • Provided product recommendations based on customer preferences to drive sales engagement.
  • Adapted quickly to changing customer demands during peak hours, ensuring service continuity.
  • Trained new cashiers on operational procedures and customer service best practices.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

J.D. - Criminal Justice

Bergen Community College
Paramus, NJ
09-2028

High School Diploma -

John F Kennedy
Paterson, NJ
06-2023

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Organizational skills
  • Attention to detail
  • Multitasking
  • Computer skills
  • Decision-making
  • Teamwork and collaboration
  • Teamwork and collaboration
  • Calm under pressure
  • Active listening
  • Excellent communication
  • Verbal communication
  • Dependable and responsible
  • Friendly, positive attitude
  • Problem resolution
  • Organization and time management
  • Organization and time management

Timeline

Multiple Kitchen Activities

Chipotle Grill
02.2026 - Current

Cashier and Costomer Service

Sangucheria "EL NUEVO"
03.2025 - 01.2026

J.D. - Criminal Justice

Bergen Community College

High School Diploma -

John F Kennedy