Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juanpablo Zambrano

Salt Lake City,UT

Summary

Personable and dedicated bilingual Customer Service Representative. Solid team player with upbeat, positive attitude and proven skills in establishing trust with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships with co-workers and clients. Self Motivated Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.

Overview

5
5
years of professional experience

Work History

Dispatch Warehouse Associate

Amazon
06.2023 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Performed inventory control, such as counting, and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Landscape Foreman

Aridscape
01.2022 - 03.2023
    • Installed and maintained landscapes at homes, offices, and parks.
    • Operated skid steers, wheel loaders, forklifts, and yard goats.
    • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
    • Managed and coordinated installation of complex landscaping projects.
    • Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
    • Installed lights, sprinklers and other outdoor features based on requirements.
    • Collaborated with engineers, architects and other professionals on projects to complete large jobs and meet strict deadlines.
    • Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.

COVID-19 Contact Tracer

Salt Lake County Health Department
12.2020 - 01.2022
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Targeted specific community groups with wellness and disease management information.
  • Collaborated with local organizations to expand health services and resources.
  • Worked well in a team setting, providing support and guidance.

Tech Support

Solutionreach
01.2019 - 11.2020
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Walked individuals through basic troubleshooting tasks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Documented support interactions for future reference.

Customer Service Representative

Rain International - North America
09.2018 - 01.2019
  • Answer incoming phone calls from international clients
  • Assist Spanish speakers while speaking in the Spanish language
  • Determine service needs and accurately input orders into electronic systems
  • Resolve escalated customer concerns
  • Review accounts and service histories to identify fraud and other issues
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Associate Degree AA - Business Administration

Clark College
Vancouver, WA
05.2020

High School Diploma -

Bingham High School
South Jordan, UT
05.2018

Skills

  • Fluent in both Spanish & English
  • Adaptable
  • Dependable
  • Interpersonal
  • Continuous Learner
  • Ability to Work Under Pressure
  • Excellent Driving Record
  • Microsoft Office
  • Google Docs
  • Microsoft Excel
  • Microsoft Outlook
  • Quality Control
  • Control of Expenses
  • Tool and Supply Organization
  • Pallet Jack Operation
  • Forklift Operation
  • First Aid Certification
  • Physical Strength and Stamina
  • Data Accuracy

Languages

Spanish
Native or Bilingual

Timeline

Dispatch Warehouse Associate

Amazon
06.2023 - Current

Landscape Foreman

Aridscape
01.2022 - 03.2023

COVID-19 Contact Tracer

Salt Lake County Health Department
12.2020 - 01.2022

Tech Support

Solutionreach
01.2019 - 11.2020

Customer Service Representative

Rain International - North America
09.2018 - 01.2019

Associate Degree AA - Business Administration

Clark College

High School Diploma -

Bingham High School

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Juanpablo Zambrano