Hi, I’m
Juan Pablo Martinez
Chico,CA
Summary
A bilingual, team-oriented individual with payroll services and construction project management experience, with a focus on project planning and building weekly work plans and reports. Accustomed to streamlining shipping and receiving processes to increase overall efficiency. Dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments, with good multitasking abilities. Great people skills, with documentation confidentiality reliability, and always welcoming to individuals of differently cultured backgrounds.
Overview
10
years of professional experience
5
years of post-secondary education
2
Languages
Work History
Nevell Group Inc.
Lean Lead
06.2023 - 03.2024
Job overview
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and executed pre-construction milestones on project schedule.
- Held construction progress and regular status meetings with project team.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Assisted in the implementation of a new payroll system, resulting in improved efficiency and reduced manual tasks.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Updated employee files with new details such as changes in address or salary levels.
- Verified timekeeping records and handled any discrepancies with employees.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Processed timecards and payroll data for team of 50 employees.
Best Buy Inc
Sales Associate
11.2022 - 05.2023
Job overview
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Activated both contract and pre-paid wireless phones for customers each day by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Tri Counties BankChico, CA
Customer Support Agent
10.2024 - 02.2025
Job overview
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.
- Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.
- Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
Rush Personnel Services, Inc.
Warehouse Associate
06.2018 - 08.2021
Job overview
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Consistently lifted materials weighing as much as 20-30 pounds.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Recorded information, shortages and discrepancies to keep records current and accurate.
West Side Little League
Little League Coach
03.2015 - 06.2016
Job overview
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Monitored team practices to establish high level of performance.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Education
California State University - Dominguez HillsCarson, CA
Bachelor of Arts from Physical Education
08.2017
University Overview
- Gamma Zeta Alpha Fraternity, Inc. Member 2018-Current
- Awarded Most Outstanding Chapter Brother October 2018
- Gamma Zeta Alpha Chapter Chapter Vice President 2019-2020
- Gamma Zeta Alpha Chapter Chapter Treasurer 2021-2022
- Dean's List Spring 2020 Semester
- Graduated with Honors in the Major
Skills
Order Fulfillment
Timeline
Customer Support Agent
Tri Counties Bank
10.2024 - 02.2025
Lean Lead
Nevell Group Inc.
06.2023 - 03.2024
Sales Associate
Best Buy Inc
11.2022 - 05.2023
Warehouse Associate
Rush Personnel Services, Inc.
06.2018 - 08.2021
California State University - Dominguez Hills
Bachelor of Arts from Physical Education
08.2017
Little League Coach
West Side Little League
03.2015 - 06.2016
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