Juan Patricio Velasco
Queens,NY
Summary
General Manager: Insightful Manager with 8 years of experience in NYC high volume and renowned restaurants directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Hands on, charismatic and results driven.
Server/ Bartender/ Other roles:
Professional hospitality expert with proven skills in mixing and serving and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Juliana's
04.2020 - 09.2025
- Ensured compliance with regulatory requirements and industry standards across operations.
- Established efficient workflows to enhance organizational productivity.
- Created monthly reports summarizing operational performance metrics for senior management.
- Assessed team members' skillsets to assign tasks for optimal efficiency.
- Conducted performance reviews to evaluate team member contributions.
- Coached and mentored team members to enhance job performance.
- Trained employees in multiple roles to ensure adequate coverage.
- Oversaw daily operations while maintaining quality standards and efficiency.
Manager
Casa Rubio
01.2018 - 02.2021
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Oversaw inventory management activities including ordering supplies as needed.
- Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
- Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Bartender
Condesa
07.2025 - 10.2025
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Crafted innovative cocktail recipes to enhance customer experience.
- Managed inventory and ordered supplies to maintain optimal stock levels.
Server / Bartender
Piccola Cuccina
12.2023 - 02.2024
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Cultivated warm relationships with regular customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Juliana's
05.2015 - 09.2020
- Ensured courteous and efficient service for every guest during dining experience.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new servers to uphold service standards.
Server/Bartender
Pennsylvania 6
05.2016 - 12.2016
- Communicated with kitchen staff regarding allergies and special requests to ensure safety.
- Delivered food orders promptly while maintaining courteous interactions with guests.
- Prepared beverages according to standard recipes to meet quality expectations.
- Promoted desserts, appetizers, and specialty drinks to increase sales revenue.
Server
Tacuba Cantina Mexicana
04.2016 - 12.2016
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Spice Market
05.2015 - 09.2015
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Implemented upselling techniques to increase average check totals and improve sales.
Busser
Barzola Restaurant
02.2013 - 04.2015
- Took initiative to help others whenever necessary.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
Dishwasher
Daniel Boloud
03.2012 - 12.2013
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Replenished soap dispensers with detergent when necessary.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Organized trays with cutlery prior to serving meals to customers.
Education
Some College (No Degree) - Psycology
BMCC
High School Diploma -
Newcommers High School
06-2014
Skills
Manager: Team leadership, staff management, relationship builder(vendors/regulars),goal setting,inventory,scheduling,DOH compliance, staff development, payroll, budgeting,ordering, POS proficiency( TOAST, 7shifts, ADT), weekly cash deposits,staff retention, menu designing,
Server/Bartending: Order taking, upselling, menu knowledge, liquor knowledge, beer and wine knowledge, POS knowledge, cash handling,efficiency in turntable, costumer relationship,creation of drinks
Accomplishments
- Used Market-man to digitalize inventory taking on monthly bases to maximize accuracy.
- Digitalized sidework completion by using 7 shifts( task management) to improve restaurant operations and effective daily, weekly and monthly side work completion in FOH and BOH.
- Created a guide for batching of cocktails making it effective and rapid during service in order to keep turntable flow rapid and increasing overall sales between 18%-25%.
Certification
- Food Handler's License
References
References available upon request.
Languages
English
Spanish
Timeline
Bartender
Condesa
07.2025 - 10.2025
Server / Bartender
Piccola Cuccina
12.2023 - 02.2024
Manager
Juliana's
04.2020 - 09.2025
Manager
Casa Rubio
01.2018 - 02.2021
Server/Bartender
Pennsylvania 6
05.2016 - 12.2016
Server
Tacuba Cantina Mexicana
04.2016 - 12.2016
Server
Juliana's
05.2015 - 09.2020
Server
Spice Market
05.2015 - 09.2015
Busser
Barzola Restaurant
02.2013 - 04.2015
Dishwasher
Daniel Boloud
03.2012 - 12.2013
High School Diploma -
Newcommers High School
Some College (No Degree) - Psycology
BMCC