Juan Paulo Cervantes
Austin
Summary
Dedicated Medical Assistant with proven expertise in patient care and operational efficiency, honed at Ascension Seton and Airport Chiropractic. Excelled in phlebotomy and HIPAA compliance, enhancing patient trust and streamlining scheduling processes. Demonstrated exceptional customer service, significantly improving patient satisfaction and communication within healthcare teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ascension Seton
01.2025 - Current
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Medical Assistant
Airport Chiropractic
08.2024 - 12.2024
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Cashier
HEB Grocery Store
07.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Certified Medical Assistant -
The College of Health Care Professions
TX10.2024
Skills
- Customer service
- Medical terminology knowledge
- HIPAA compliance
- Patient scheduling
- Phlebotomy
- CPR
- Trustworthy companion
- Fluent in languages
Certification
American Heart Association
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Ascension Seton
01.2025 - Current
Medical Assistant
Airport Chiropractic
08.2024 - 12.2024
Cashier
HEB Grocery Store
07.2023 - 07.2024
American Heart Association
Certified Medical Assistant -
The College of Health Care Professions
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