Juan R. Nieves
Jacksonville,FL
Summary
Internet-savvy content creator with in-depth knowledge and understanding of Facebook, Twitter, Instagram, TikTok and YouTube. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
HAIRSTYLIST
ZINKE HAIR STUDIO
08.2023 - 08.2024
- Increased revenue through effective customer service and inventory management.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
PHOTOGRAPHER
THE GOLDEN PORTRAITS
09.2014 - 05.2022
- Captured stunning images for variety of projects.
- Selected and set up appropriate props, backdrops, and lighting.
- Collaborated with other photographers and videographers to capture special events.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned, and uploaded photographs for publication.
ESCALATIONS CASE MANAGER
PNC Bank
12.2018 - 03.2022
- Applied sound ethical judgment to assess personal behavior, conduct, and business practices and escalated serious concerns
- Complied with applicable banking laws and regulations and followed company security and operational procedures
- Served as the first point of contact for clients and displayed positive first impressions through friendly and expert customer service.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
FRAUD ANALYST
Capital One Bank
06.2014 - 10.2018
- Worked effectively in a call center environment to handle high inbound and outbound call volumes
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
SALES SUPERVISOR/PERSONAL SHOPPER
Carlson's
08.2011 - 05.2014
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Checked store merchandise regularly for proper display and replenishment.
- Constructed displays and signs to promote specified products and sales promotions.
Education
Associate of Arts -
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR05.2012
Cosmetology License - Cosmetology Education
AVEDA INSTITUTE
Jacksonville, FL05.2023
Skills
- Image Editing and Retouching
- Digital Photography
- Detail-Orientated
- Video Editing
- Content Strategy
- Campaign Planning
- Strategic Thinking
Accomplishments
- Buzzfeed Photography Contest finalist, Feed Famous (2018).
- Partnerships with AVEDA, Target and more
Websites
Timeline
HAIRSTYLIST
ZINKE HAIR STUDIO
08.2023 - 08.2024
ESCALATIONS CASE MANAGER
PNC Bank
12.2018 - 03.2022
PHOTOGRAPHER
THE GOLDEN PORTRAITS
09.2014 - 05.2022
FRAUD ANALYST
Capital One Bank
06.2014 - 10.2018
SALES SUPERVISOR/PERSONAL SHOPPER
Carlson's
08.2011 - 05.2014
Associate of Arts -
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Cosmetology License - Cosmetology Education
AVEDA INSTITUTE