Raul Pena
Waltham,MA
Summary
Dynamic sales professional with expertise in customer relationship management, sales negotiation, and CRM software utilization. Proven ability to maintain strong relationships and streamline processes, driving customer satisfaction and repeat business.
Overview
17
17
years of professional experience
Work History
Sales Executive
Bernardi Honda
Natick, Massachusetts
10.2017 - 09.2026
- Presented vehicle features and benefits to buyers, helping support purchase decisions.
- Built client relationships that led to repeat business and referrals.
- Followed up on inbound leads and identified new sales opportunities.
- Answered customer questions quickly about product details and pricing plans.
- Used CRM software to monitor leads and manage accounts through sales cycle.
Sales Executive
Cambridge Honda
Cambridge, Massachusetts
02.2010 - 09.2017
- Presented vehicle features and benefits to potential buyers effectively.
- Negotiated sales terms and facilitated financing options for customers.
- Engaged customers to identify vehicle needs and preferences, enhancing personalized service.
- Cultivated strong client relationships to drive repeat business and generate referrals.
- Executed follow-up communications to boost customer satisfaction and loyalty post-sale.
- Coordinated with the service department for smooth vehicle delivery processes.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
Education
Bachelor of Arts - Business Administration And Management
Cambridge College
Cambridge, MA01-2017
Skills
- Customer relationship management
- CRM software utilization
- Sales negotiation
- Financing facilitation
- Industry trend analysis
- Prospecting techniques
Timeline
Sales Executive
Bernardi Honda
10.2017 - 09.2026
Sales Executive
Cambridge Honda
02.2010 - 09.2017
Bachelor of Arts - Business Administration And Management
Cambridge College