Summary
Overview
Work History
Education
Skills
Timeline
Generic

JUAN RENATO PEREIRA

Jurupa Valley,CA

Summary

Dynamic professional with a proven track record in cash management and customer satisfaction, honed at Costco and USPS. Expert in handling payments and resolving customer issues, leading to enhanced service quality. Skilled in both team collaboration and independent problem-solving, consistently achieving high performance in fast-paced environments.

Overview

26
26
years of professional experience

Work History

REFUND CLERK-CASHIER CLERK

Costco
Irvine
07.1999 - Current
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Processed customer orders promptly and accurately.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Provided excellent customer service to ensure satisfaction.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Communicated with customers and employees to answer questions or explain information.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Processed customer payments accurately and efficiently.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Trained staff members to perform work activities and use computer applications.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer questions and provided store information.
  • Answered customers' questions and provided information on store procedures or policies.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Worked closely with front-end staff to assist customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered phone calls to assist customers with questions and orders.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Built and maintained productive relationships with employees.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Offered customers carry-out service at completion of transaction.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained work area and kept cash drawer organized.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Greeted customers promptly and responded to questions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Stocked shelves with merchandise when needed.

Mail Carrier

USPS
Lake Forest, CA
02.2008 - 03.2009
  • Performed regular maintenance checks on assigned vehicle.
  • Organized parcels into appropriate size containers for transport.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Informed customers of package arrival or delays when necessary.
  • Responded to customer inquiries regarding postal services and products.
  • Sorted mail to be delivered according to route and customer address.
  • Checked incoming mail for proper postage and correct names and addresses.
  • Provided assistance in sorting large volumes of mail at post office facility.
  • Scanned packages for delivery tracking.
  • Ensured compliance with federal laws related to privacy protection.
  • Delivered various types of mail on routes according to strict timelines.
  • Collected signatures from recipients of registered mail items.
  • Operated a vehicle in accordance with safety regulations.
  • Verified accuracy of addresses before delivering packages.
  • Assisted other carriers with their routes as needed during peak periods.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Updated daily delivery logs to record number of deliveries made.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Sold stamps and money orders to mail customers along daily route.
  • Handled undeliverable mail in accordance with established procedures.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Used road maps or GPS to verify routes and designated addresses.
  • Delivered packages and letters to residential customers.
  • Scanned labels on letters or parcels to confirm receipt.
  • Routed all classes of mail in sequence of delivery along established route.
  • Recorded addresses, weights, and other information on outgoing mail.
  • Conducted regular check-ins with supervisors throughout the day.
  • Reported any damaged or missing mail items to supervisor immediately.
  • Recorded address changes to redirect mail for residences or businesses.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Obtained receipts for registered and certain insured mail.
  • Provided friendly customer service at all times while delivering mail.
  • Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
  • Maintained records of all deliveries made during the day.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Delivered mail to residents and business within assigned area.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Kept up-to-date knowledge of postal rates, regulations, and procedures.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed routine maintenance and repair.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.

Education

High School Diploma -

CBTIS136
MEXICO
06-1989

Skills

  • Cash management
  • Driver correspondence
  • Cash handling
  • Supply tracking
  • Sales expertise
  • Processing mail
  • Mail sorting
  • Mail handling
  • Travel arrangements
  • Handling payments
  • Scanning and copying
  • Customer satisfaction

Timeline

Mail Carrier

USPS
02.2008 - 03.2009

REFUND CLERK-CASHIER CLERK

Costco
07.1999 - Current

High School Diploma -

CBTIS136

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JUAN RENATO PEREIRA
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