Juan Sebastian Carrasquilla Quintero
Long Island City,USA
Summary
Leveraging a background in International Commerce and diverse roles in logistics, finance, and automotive services. Bringing innovative solutions to drive revenue growth. Proficient in negotiation, analytics, and leadership, with a commitment to delivering exceptional customer experiences. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Front Desk/Sales Rep.
Auto Paint Depot
01.2022 - 08.2024
- Conducted in-depth market research, developing competitive price listings aligned with current trends.
- Conducted retail arbitrage to build inventory for resale via online platforms. Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing. Responded to customer issues and resolved complaints by leveraging expert customer service knowledge
- Managed and build-up from scratch the Ebay Online Store that made over $100K in sales during the first 12 months.
- .Build connections with Auto Body Shop owners that created a new purse of customers for the store that brought over $80.000 in revenue the first 12 months.
- Assisted with day-to-day operations, working efficiently and productively with all team members. Including Mixing Paint & Managing Inventory.
- Used critical thinking to break down problems, evaluate solutions and make decisions. This brought to the store various new suppliers with low cost products that increased sales and profit.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maximized eBay search visibility by optimizing titles and keywords for each product listing.
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Retail Sales Associate
Complete Auto Care
01.2021 - 01.2022
- Introduced high-demand products, diversifying inventory to enhance sales and customer engagement.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Exceeded client expectations by promptly addressing concerns or issues related to paint products or services provided.
- Proactively identified areas for improvement in existing operations, proposing cost-effective solutions that were implemented companywide.
- Greeted customers entering store and responded promptly to customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Child Caregiver
Independant
05.2020 - 12.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Managed medical appointments and administered prescribed medications accurately, ensuring optimal health outcomes for the children under my care.
- Promoted physical fitness with adaptive exercises designed to accommodate various limitations or disabilities.
Logistics Coordinator
Black Bull
01.2018 - 01.2020
- Oversaw logistics operations, optimizing money conversion rate processes.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Developed and maintained standard operating procedures for customs activities, ensuring all staff members were fully trained on relevant processes and requirements.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
Call Center Executive
Financreditos
01.2016 - 12.2017
- Became a leader executive, managing two different purses within the company.
- Streamlined internal processes via proactive feedback on operational inefficiencies, driving continuous improvement efforts within the center.
- Exceled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
- Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Casino Croupier
Crown Casino
08.2015 - 12.2016
- Maintained game integrity through vigilant observation of players and adherence to gaming regulations and procedures.
- Promoted responsible gambling practices through ongoing communication with guests regarding their play habits and limits.
- Assisted in staff training for improved guest interactions and knowledge of casino policies.
- Enhanced customer experience by providing exceptional service during table games and maintaining a friendly atmosphere.
Soccer Player
Once Caldas
08.2005 - 12.2011
- Maintained strong mental focus under pressure situations, enabling successful execution of crucial plays during games.
- Improved techniques and form by training consistently.
- Attended all practices on time with positive demeanor and willingness to work hard.
- Maintained drive and determination to obtain personal and team objectives and goals.
- Fostered positive relationships with teammates, resulting in improved communication on the field.
- Maintained attitude of coachability and adaptability to handle any challenge.
- Developed leadership skills through serving as team captain or co-captain during multiple seasons.
- Provided constructive feedback to teammates following games, aiding in their personal development as soccer players.
- Enhanced individual performance through rigorous practice of soccer techniques, such as passing, shooting, and dribbling.
Education
Sports Management -
New York University (USA)
01.2021
Business Administration -
Universidad Nacional Abierta a Distancia (Colombia)
01.2019
TLC (Colombia-USA) -
Universidad Tecnologica SENA (Colombia)
01.2017
International Commerce - International Commerce
Universidad Alejandro De Humboldt
Venezuela01.2016
Skills
Photo editing
Listing Optimization
Keyword Research
Product sourcing
Shipping coordination
Client Relations
Account Management
Fluent Bilingualism
Sports
I have been passionate about soccer since kicking my first ball before I could run, accumulating over 20 years of experience with various clubs and tournaments across multiple countries. I coached an after-school youth team (ages 7-10) at my high school, focusing on skill development and teamwork. Additionally, I played and trained for several years with the professional soccer team Once Caldas and its satellite soccer school in Colombia.
Languages
Spanish
Native or Bilingual
English
Full Professional
german
Elementary
Timeline
Front Desk/Sales Rep.
Auto Paint Depot
01.2022 - 08.2024
Retail Sales Associate
Complete Auto Care
01.2021 - 01.2022
Child Caregiver
Independant
05.2020 - 12.2020
Logistics Coordinator
Black Bull
01.2018 - 01.2020
Call Center Executive
Financreditos
01.2016 - 12.2017
Casino Croupier
Crown Casino
08.2015 - 12.2016
Soccer Player
Once Caldas
08.2005 - 12.2011
Sports Management -
New York University (USA)
Business Administration -
Universidad Nacional Abierta a Distancia (Colombia)
TLC (Colombia-USA) -
Universidad Tecnologica SENA (Colombia)
International Commerce - International Commerce
Universidad Alejandro De Humboldt
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