Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Juan Vicente Torrealba

Weston,USA

Summary

Dynamic retail associate skilled in point-of-sale systems and financial management. Recognized for effective problem-solving and customer engagement, with a focus on improving store performance and team development.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Retail Sales Associate (part-time)

AutoZone
Miami, USA
01.2025 - Current
  • Provides WOW! Customer Service
  • Ensures assigned store tasks are completed in a timely manner on assigned shift
  • Operates cash registers and follows established cash handling procedures
  • Follows company policies and loss prevention procedures
  • Maintains a safe working environment including PPE (Personal Protective Equipment)
  • Maintains store appearance and merchandising standards as directed
  • Ensures that merchandise is restocked and placed in their respective areas
  • Utilizes ZNET to help customers locate merchandise or find suitable alternatives
  • Maintains product knowledge and current promotions through AutoZone systems and information sources
  • Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
  • Utilizes OBDII to read codes from customer's automobiles
  • Ability to diagnose automobile problems and recommend solutions
  • Communicates with managers regarding customer concerns and employee matters
  • Actively engaged in developing more effective customer service skills
  • Provides honest and trustworthy advice to customers regarding the best products that fit the customers' expectations

Customer Service Representative 1

Miami Dade County, Water and Sewer Department
Florida, USA
11.2021 - Current
  • Receives general requests and inquiries via telephone, walk-in, e-mail and regular mail from customers regarding high bills, low pressure, leaks in mains or lines, final bills, connecting or disconnecting of service, transfer of accounts, or refunds of deposits; processes requests and inquiries with tact and politeness.
  • Negotiates settlement of controversial water bills.
  • Investigates complaints of excessive water bills or reports of low water consumption in the field; checks buildings for leaks in plumbing; operates leak detection and portable test meter; estimates charges where defective or stopped meters are discovered; credits customer accounts according to departmental rules and regulations.
  • Provides consumers information to help them conserve water.
  • Performs a wide variety of clerical tasks in the office in maintaining records of customer contacts, checking bills for lack of payment, or maintaining service records; compiles various statistics and reports regarding meter reading, vehicles and other district related activities.
  • Assigns and dispatches work to subordinate employees; performs sub-meter inspections and service verifications; performs connects and disconnects of meters and other field activities related to the transfer of water and sewer service.

Assistant Administrative

Link Hospitality Corp
Miami Beach, USA
10.2018 - 11.2021
  • Process vendor invoices, ensure proper coding, and prepare payments.
  • Perform monthly bank reconciliations and maintain accurate financial records.
  • Support accounts receivable by preparing invoices and following up on outstanding balances.
  • Assist with month-end and year end closing procedures.
  • Collaborate with the accounting team to prepare reports for management.
  • Organized documentation for audits.
  • Responded to vendor and client inquiries in a professional manner.
  • Accounts receivable & payable (AP/AR).
  • Bank & Credit Card Reconciliations.

General Manager

Cotton Group, C.A
Calabozo, Venezuela
04.2012 - 02.2018
  • Manage daily store operations, ensuring excellent customer service and achievement of sales targets.
  • Lead, train and supervise a team of 5 employees, fostering a positive and productive work environment.
  • Oversee inventory control, stock replenishment, and loss prevention strategies.
  • Prepare and analyze sales reports to identify growth opportunities and improve performance.
  • Resolve customer complaints and ensure compliance with company policies and procedures.
  • Implement merchandising strategies to maintain brand standards and increase product visibility.
  • Oversee all accounting operations for the store, including accounts payable, accounts receivable, payroll, and financial reporting.
  • Monitor budgets, expenses, and cash flow to optimize profitability.

Education

Economist - Bachelor's

CENTRAL UNIVERSITY OF VENEZUELA
Caracas
08.2013

Skills

  • Delivery Driver Experience
  • Sales reporting
  • Point-of-sale system
  • Customer assistance
  • Microsoft Excel
  • Customer service
  • Retail sales
  • QuickBooks
  • Shipping & receiving
  • Collection management
  • Cash handling
  • Product knowledge
  • Inventory management
  • Automobile diagnostics
  • Customer relationship management
  • Account reconciliation
  • Financial reporting
  • Data entry
  • Inventory control
  • Problem solving
  • Attention to detail
  • Finance
  • Verbal and written communication
  • Bookkeeping principles

Certification

  • Personal Protective Equipment, 08/01/22, Present, Oregon OSHA Public Education
  • Accident Investigation, 08/01/22, Present, Oregon OSHA Public Education
  • Ethics Training For Employees of MIAMI DADE COUNTY, 04/01/22, Present
  • Customer Service Excellence, 03/01/22, Present, Miami Dade County
  • Driver's License, Valid

Languages

Spanish

English

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Retail Sales Associate (part-time)

AutoZone
01.2025 - Current

Customer Service Representative 1

Miami Dade County, Water and Sewer Department
11.2021 - Current

Assistant Administrative

Link Hospitality Corp
10.2018 - 11.2021

General Manager

Cotton Group, C.A
04.2012 - 02.2018

Economist - Bachelor's

CENTRAL UNIVERSITY OF VENEZUELA

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