Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Durham

Monroe

Summary

To obtain a challenging leadership position applying creative problem-solving and customer service skills with a growing company to achieve optimum utilization of its resources

Well-qualified Operations Support Manager bringing [Number] years of [Industry] experience. Dedicated leader with excellent problem-solving and communication skills. Pursuing new growth-oriented career opportunity.

Overview

12
12
years of professional experience

Work History

Client Operations Support Manager

United Healthcare
01.2022 - Current
  • Manage and be accountable for professional employees and/or supervisors
  • Coordinate and supervise daily/weekly/monthly activities of team members
  • Set priorities for the team to ensure task completion and performance goals are met
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise, and judgment
  • Provide coaching, feedback, and annual performance reviews as well as formal corrective action
  • Hiring Manager who works with the Talent Acquisition team to hire qualified candidates, enroll, and onboard new employees to ensure they have access needed to perform job duties
  • Member of work groups to enhance processing procedures
  • UMR Quarterly Variable Compensation (QVC) project owner
  • UMR Operations presenter at finalist meetings for potential clients
  • Diversity, Equity, and Inclusion committee member

Plan Advisor Supervisor

United Healthcare
01.2015 - 01.2022
  • Supervises, analyzes, authorizes, and directs the work activities for assigned employees
  • Identifies and develops the skill sets of individual staff members for further advancement
  • Meets with individual staff members regularly to assess and align performance goals to ensure staff members are on schedule in attaining their goals
  • Build partnerships with multiple departments to ensure we provide ultimate customer service experience (Care Management, Flexible Spending, and Dental)
  • Analyzes and resolves inquiries from members and providers
  • Cincinnati Hiring Manager who works with the Talent Acquisition team to hire qualified candidates, enroll, and onboard new employees to ensure they have access needed to perform job duties
  • Present Plan Advisor tools and products to potential and existing clients
  • Mentor, train, and educate new supervisors on their role and daily job functions

Team Lead

United Healthcare
01.2013 - 01.2015
  • Provide expertise and claim support to the team in reviewing, researching, investigating, processing, and adjusting claims
  • Mentor Team Leads and CFRs to reduce the training curve and improve quality

Education

Certificate - Early Childhood Education

Scarlet Oaks Career Center
Cincinnati, Ohio
01.2001

Diploma - undefined

Princeton High School
Cincinnati, Ohio
05.2003

Skills

  • Compliance requirements
  • Due diligence
  • Performance improvements
  • Operational efficiency
  • Process updates
  • Performance evaluations

Timeline

Client Operations Support Manager

United Healthcare
01.2022 - Current

Plan Advisor Supervisor

United Healthcare
01.2015 - 01.2022

Team Lead

United Healthcare
01.2013 - 01.2015

Diploma - undefined

Princeton High School

Certificate - Early Childhood Education

Scarlet Oaks Career Center

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