Juany Quintanilla
Stafford,TX
Summary
Accomplished Administrative Manager at Inclusive MRI, adept in organization, multitasking, and proficient in Microsoft Office Suite. Demonstrated excellence in streamlining processes, enhancing customer interactions, and fostering team collaboration. Fluent in Spanish and English, significantly improved recordkeeping efficiency and patient coordination, embodying strong communication skills and a proactive approach to problem-solving.
Overview
13
13
years of professional experience
Work History
Administrative Manager
Inclusive MRI
06.2021 - Current
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Verified customer information for orderly, up-to-date online systems.
- Release complete medical records by affidavits and with direct questions.
- Use medical software programs and registration systems to coordinate patient scheduling for new and routine appointments.
- Collect payments/Co-payments for services rendered.
- Verify insurance benefits such as, workers compensation, Medicare, Medicaid and Attorney Represented Letters of Protection.
- Maintain current and accurate medical records for patients.
- Conduct patient referrals to other medical specialists.
- Complete and file financial financial documentation for accounting purposes.
- Receive, record and file medical payments by check, cash, or credit card.
- Call and fax pharmacies to submit new prescription and refill requests.
- Develop close working relationships with front and back office staff.
Administrative Assistant
Orthopedic Institute for Spinal Disorders
07.2011 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
Education
Communications Certificate - Communications
North Harris Community College
Houston, TXHigh School Diploma -
Aldine High School
Houston, TXSkills
- Organization and Multitasking
- Schedule Management
- Recordkeeping and Reporting
- Proficient in Microsoft Office Suite
- Fluent in Spanish and English
- Communication skills
Languages
Spanish
English
Timeline
Administrative Manager
Inclusive MRI
06.2021 - Current
Administrative Assistant
Orthopedic Institute for Spinal Disorders
07.2011 - 07.2020
Communications Certificate - Communications
North Harris Community College
High School Diploma -
Aldine High School