Juanyta Mouton
Houston
Summary
Client support professional with track record of providing high-quality assistance to clients and resolving complex issues efficiently. Proven ability to collaborate with teams and adapt to dynamic environments. Known for excellent communication skills and reliability, ensuring seamless client experiences.
Overview
12
12
years of professional experience
Work History
Client Support Specialist
Cogent
02.2020 - 02.2025
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Contributed to team success by sharing best practices and collaborating on challenging cases with colleagues.
Human Resources Assistant
Alltech Staffing
04.2015 - 12.2019
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
Compliance Specialist
Compliance Review Services
01.2013 - 03.2015
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Helped create training programs to handle system-wide issues and maintain compliance.
Administrative Assistant
The Vocational Nursing Institute
01.2013 - 03.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Bachelor of Science - Criminal Justice
South Louisiana Community College
Lafayette, LA12-2025
Skills
- Proficient in Verbal and Written Communication
- Client relationship building
- Empathy and patience
- Support inquiry assistance
- Strong work ethic
- Problem resolution aptitude
- Client service excellence
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Client Support Specialist
Cogent
02.2020 - 02.2025
Human Resources Assistant
Alltech Staffing
04.2015 - 12.2019
Compliance Specialist
Compliance Review Services
01.2013 - 03.2015
Administrative Assistant
The Vocational Nursing Institute
01.2013 - 03.2015
Bachelor of Science - Criminal Justice
South Louisiana Community College
Similar Profiles
Josh JoyJosh Joy
Regional Account Manager at CogentRegional Account Manager at Cogent
Michael RiveraMichael Rivera
Senior Network Field Technician at CogentSenior Network Field Technician at Cogent
Debarun DeyDebarun Dey
Customer Support Associate at CogentCustomer Support Associate at Cogent