Juanyta Mouton
Houston,TX
Summary
Proven track record in enhancing customer satisfaction and sales revenue at Apple through expert account management and exceptional communication skills. Specializes in CRM proficiency and problem-solving, significantly improving client relations and operational efficiency. Maintains strict confidentiality and excels in multitasking, ensuring high levels of customer satisfaction and business development.
Overview
13
13
years of professional experience
Work History
Account Representative
Conduent
10.2022 - 06.2024
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
Sales Representative
Apple
08.2019 - 08.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Administrative Assistant
The Vocational Nursing Institute
01.2014 - 10.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Human Resources Assistant
All Tech Systems
02.2011 - 10.2013
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Education
Specialist In School Psychology - Sociology
Cypress Falls High School
Houston, TX06.2011
Skills
- Customer Engagement
- CRM proficiency
- Customer Relationship Management
- Account Management
- Document Management
- Regulatory Compliance
- Data Tracking
- Project Management
- Business Development
- Sales expertise
- Processing payments
- Opening and closing procedures
- Account Servicing
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Reliability
- Customer Satisfaction
Timeline
Account Representative
Conduent
10.2022 - 06.2024
Sales Representative
Apple
08.2019 - 08.2022
Administrative Assistant
The Vocational Nursing Institute
01.2014 - 10.2018
Human Resources Assistant
All Tech Systems
02.2011 - 10.2013
Specialist In School Psychology - Sociology
Cypress Falls High School