Work Preference
Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic
JUARIUS HARDEN
Open To Work

JUARIUS HARDEN

Decatur,USA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Wheelchair/ Recovery Supervisor Shift ManagerGround Operations AgentGround Crew WorkerCustomer Service Supervisor

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemote
Location: Decatur, USA, USAtlanta, GAOrlando, FL
Open to relocation: Yes

Salary Range

$55000/yr - $200000/yr

Summary

Experienced with leading recovery operations and supervising teams to ensure optimal performance. Utilizes strong crisis management skills to address and resolve issues efficiently. Knowledge of process improvement techniques to enhance operational effectiveness and team productivity.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Wheelchair/ Recovery Supervisor

Unifi Services
08.2024 - Current
  • Supervised recovery operations, ensuring compliance with safety protocols and operational standards.
  • Developed training programs for staff, enhancing knowledge of recovery processes and best practices.
  • Implemented process improvements that increased efficiency in resource allocation and task execution.
  • Coordinated workflow among recovery teams, optimizing resource utilization and minimizing downtime.
  • Oversaw daily operations ensuring compliance with safety regulations and company standards.
  • Mentored and trained staff, fostering skill development and enhancing team performance.
  • Implemented inventory management systems to optimize stock levels and minimize waste.
  • Streamlined processes to improve efficiency and reduce operational costs while maintaining quality.
  • Conducted regular performance evaluations to identify areas for improvement among team members.
  • Developed training materials and programs to enhance onboarding of new employees successfully.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Shift Manager

Popeye's Chicken
03.2023 - Current
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Assessed reports and adjusted workflows to realign with targets.
  • Set specific goals for projects to measure progress and evaluate end results.
  • ServSafe Certificate #24565097 exp 9/22/2028

Ground Operations Agent

Southwest Airlines
05.2013 - 02.2023
  • Helped customers with special needs to board and disembark from aircraft.
  • Protected team members and other staff from harm with diligent enforcement of safety and security measures.
  • Logged, tracked and traced shipments across airport and partner locations.
  • Moved baggage to load and unload aircraft.
  • Maintained operations compliance with FAA, TSA and airport regulations.
  • Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel.
  • Operated ground service equipment to ensure timely aircraft turnarounds.
  • Coordinated loading and unloading of baggage, cargo, and freight safely and efficiently.
  • Monitored vehicle movements on the tarmac to enhance operational flow and safety compliance.
  • Trained new ramp personnel in safety procedures and equipment operation protocols.
  • Implemented process improvements to reduce delays during peak flight schedules.
  • Conducted routine inspections of ground support equipment for maintenance and safety adherence.
  • Led team efforts to resolve operational challenges, enhancing overall service delivery quality.
  • Addressed any emergency situations in a calm and efficient manner, following proper protocols and procedures to minimize risk.
  • Ensured proper placement of chocks, cones, and other essential equipment for aircraft safety during servicing.
  • Supported airline customer service initiatives by promptly responding to inquiries from passengers or crew members about baggage handling processes.

Ground Crew Worker

AirTran Airways
11.2007 - 05.2013
  • Towed, positioned and locked aircraft to secure.
  • Guided aircraft hand using signals and batons to promote safe ground travel.
  • Communicated with flight dispatch personnel regarding incoming or outgoing aircraft.
  • Loaded, stowed and unloaded baggage or cargo for crew or passengers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Mentored newly hired crew members to prepare each for job roles.
  • Established and maintained professional working relationships with employees.
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Organized crew placement per job function when assigning work.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Enforced safety mandates and OSHA restrictions with good leadership skills.

Education

High School Diploma - undefined

Osceola High School
Kissimmee, FL
05.2003

Skills

  • Role Modeling
  • Verbal and Written Communication
  • Customer Service Management
  • Conflict Resolution
  • Policy and Procedure Enforcement
  • Training Assistance
  • Team Collaboration and Leadership
  • ServSafe Certified
  • Positive Attitude Energy
  • Professional Appearance
  • Quality Inspections
  • Team Supervision
  • Training & Development
  • Problem Resolution
  • Experience in Leadership
  • Crisis management
  • Performance appraisals
  • Care planning
  • Quality improvement
  • Motivational interviewing
  • Staff management
  • Patient delivered partner medication
  • Discharge planning
  • Case management
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Problem-solving abilities
  • Attention to detail
  • Multitasking Abilities
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Relationship building
  • Customer relations

Hobbies and Interests

Remodeling Landscape ideas to upscale price value, Building outside property add on

Certification

  • CM - Certified Manager Certification
  • ServSafe Certification, ServSafe - Certificate # 245605972 Expires 09/22/2028

Timeline

Wheelchair/ Recovery Supervisor

Unifi Services
08.2024 - Current

Shift Manager

Popeye's Chicken
03.2023 - Current

Ground Operations Agent

Southwest Airlines
05.2013 - 02.2023

Ground Crew Worker

AirTran Airways
11.2007 - 05.2013

High School Diploma - undefined

Osceola High School

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