Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessAnalyst
Juatawna Kersey

Juatawna Kersey

Savannah,GA

Summary

Encouraging Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee performance. Well-versed in personnel management, accounting and inventory management as well as Sales. Dedicated to complete knowledge of company products and services for optimized customer service. Eager to learn, grow and become an asset to a company.

Work History

Senior Assistant Manager

Chuck E Cheese
Savannah, GA
01.2022 - Current
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
  • Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
  • Received, inspected and verified food and kitchen inventory delivery before storage.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Helped design, create and implement outlet menu changes to attract customers and boost sales revenue.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance on daily basis and conveyed constructive feedback to improve skills.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Collected, arranged and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Shift Leader

Taco Bell
Savannah, GA
08.2021 - 02.2022
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated pricing, inventory count and supply during shift hours.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Effectively supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Created incentive programs and contests to support and award top performers.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed overstocking, restocking and inventory control procedures during all shifts.
  • Optimized processes and supervised multiple (7-15) employees.
  • Customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained store equipment, printers and fax machines.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Trained new employees and delegated daily tasks and responsibilities.

Shift Leader

Taco Bell
Farmingville, NY
07.2020 - 09.2021
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Regulated pricing, inventory count and supply during shift hours.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged and input information into database system.

Education

Medical Billing And Coding -

Brandford Hall
Johnson Ave, Bohemia, New York

Highschool Diploma -

Kings Park High School
Kings Park, NY

Serv Safe Certified
05.2021 - 08.2026

Skills

  • Recruiting and interviewing
  • Employee performance evaluations
  • Sales growth
  • Staff Management
  • Consulting
  • Strategic planning
  • Training
  • Cost Control
  • Staff supervision
  • Operations management
  • Problem Solving
  • Hard working
  • Goal oriented
  • Team leader
  • Team player
  • Scheduling and Coordinating
  • POS Inventory System Operation
  • Corrective Actions
  • Motivational Leadership
  • Information Confidentiality
  • Performance Tracking and Evaluations
  • Customer Service
  • Health and Safety Regulations
  • Quality Standards
  • Cost Management
  • Customer Loyalty
  • Food Safety and Sanitation
  • Satisfaction Surveys
  • Customer Needs Assessments
  • Hotel Room Cleaning
  • Constructive Feedback
  • Food Service Operations
  • Supply Purchasing
  • Room Inspections
  • Brand Loyalty
  • Effective Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The hardest thing to learn in life is which bridge to cross and which to burn.
David Russell

Timeline

Senior Assistant Manager

Chuck E Cheese
01.2022 - Current

Shift Leader

Taco Bell
08.2021 - 02.2022

Serv Safe Certified
05.2021 - 08.2026

Shift Leader

Taco Bell
07.2020 - 09.2021

Medical Billing And Coding -

Brandford Hall

Highschool Diploma -

Kings Park High School

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Juatawna Kersey