Juateana Payne

Work History

Zakiyah House

09.2024 - Current

Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Used strong interpersonal communication skills to convey information to others.

Cambridge Springs Correctional Inst

01.1997 - 09.2023

Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Disposed of trash and recyclables each day to avoid waste buildup.
Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.

Cambridge Springs Borough

05.2020 - 02.2023

Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Demonstrated high level of customer service to increase retention and satisfaction.
Processed payments, entering sales in register for prompt customer service.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.

Cambridge Springs Borough

09.2008 - 08.2019

Demonstrated flexibility and adaptability in learning new techniques, equipment operation, and industry trends to stay current with best practices in laundry services.
Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
Increased productivity with consistent attention to detail while inspecting garments for stains, tears, or needed repairs.
Assisted customers with inquiries or concerns, ensuring positive experiences and repeat business.
Collaborated with team members to troubleshoot machine malfunctions or address workflow bottlenecks promptly.
Minimized loss of inventory through accurate record-keeping of all laundered items including status updates on special requests or rush orders.
Trained new employees on company policies, procedures, and best practices for optimal laundry operation performance.
Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.