Juatevin Hicks
Avon Park,FL
Summary
A customer service professional seeking a Remote Customer Service role, using my excellent interpersonal and problem-solving skills to deliver excellent service and proactive customer resolution. Driven to implement efficient customer service and support. Committed to driving customer satisfaction and exceeding expectations for customers in a one contact conversation.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
PNC Bank
04.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer service processes and improve satisfaction.
- Managed support ticketing system, ensuring timely resolution of customer issues and tracking service metrics.
- Collaborated with cross-functional teams to resolve fraudulent activities efficiently.
- Led investigations into high-risk accounts, ensuring compliance with regulatory standards.
- Analyzed dispute cases to identify patterns and recommend prevention strategies.
Client Service Representative
Strategic Financial Solutions
07.2023 - 01.2024
- Answered 50+ calls daily to assist clients with inquiries about status of their debts
- Assisted clients with adjusting payments
- Use multiple systems to provide information and update clients profile as needed
- Provided excellent customer service by promptly responding to inquiries and resolving complaints.
- Responded to complaints and resolved issues while providing high-quality customer service.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
Customer Service Representative
Comcast
10.2019 - 04.2023
- Answered 50+ inbound calls daily and used interpersonal connections to engage in conversation to assess needs.
- Maintain accurate customer records and update databases
- Utilized multiple systems to determine eligibility, provider information about account and process claims for adjustments.
- Explained products and services to help customers make informed decisions.
- Delivered exceptional customer service to customers.
- Respond to customer inquiries via email and phone.
Education
High School Diploma -
Avon Park High
Avon Park, FLSkills
- Customer service proficiency
- Energetic work attitude
- Handling customer complaints
- Multi-tasker
- Proficient in Salesforce, Microsoft Word, Excel and Office
- Excellent Written and Oral Communication
- Dispute resolution
- Fraud prevention
- AML training
- Data analysis
Timeline
Customer Support Specialist
PNC Bank
04.2024 - Current
Client Service Representative
Strategic Financial Solutions
07.2023 - 01.2024
Customer Service Representative
Comcast
10.2019 - 04.2023
High School Diploma -
Avon Park High