Jubilee Aranda
San Juan,PR
Summary
Dynamic and results-driven airline professional with extensive experience in customer service, operations management, and team leadership. Proven track record of delivering exceptional passenger experiences and resolving complex issues in high-pressure environments. Skilled in optimizing operational workflows, managing inventory, and leading high-performing teams to exceed performance goals. Recognized for adaptability, problem-solving abilities, and a strong focus on safety, service quality, and staff development. Certified as OPS Agent, Ground Security Coordinator (GSC), and Complaint Resolution Official (CRO).
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Philadelphia, PA
05.2026 - Current
- Ensured passenger safety through thorough pre-flight briefings and adherence to safety protocols.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly to enhance traveler experience.
- Conducted cabin checks to maintain compliance with FAA regulations and Frontier Airlines policies.
- Collaborated with crew members to implement efficient boarding processes, reducing turnaround times significantly.
Operations Supervisor
Prime Flight Services / Southwest Airlines
Carolina, Puerto Rico
01.2025 - 05.2026
- Certified as Operations Agent (OPS), Ground Security Coordinator (GSC), and Complaint Resolution Official (CRO)
- Monitored performance metrics to identify areas for operational enhancement and staff development.
- Coordinate communication between gate, ramp, and operations personnel to maintain efficient workflows
- Monitor flight activity to ensure on-time departures and resolve operational disruptions as needed
- Conducted regular audits of operational procedures to uphold quality assurance standards consistently.
- Ensure accurate documentation, flight planning, and adherence to safety and security regulations
- Supervised daily operations to ensure compliance with airline policies, safety regulations and operational standards.
Customer Service Lead
GMD Airline Services / Spirit Airlines
Carolina, Puerto Rico
03.2022 - 01.2025
- Certified in multiple roles: Baggage Service Office (BSO), Ground Security Coordinator (GSC), Operations Agent (OPS), and Complaint Resolution Official (CRO)
- Delivered exceptional service by resolving passenger inquiries and complaints efficiently
- Managed escalated issues such as lost luggage and flight delays with professionalism
- Coordinated closely with gate agents, flight crews, and operations teams to ensure timely departures
- Handled high-volume customer service and operational duties simultaneously
- Communicated flight updates and procedures clearly and effectively to passengers
Education
Bachelor’s Degree - Aviation Management
Interamerican University of Puerto Rico
Bayamón, PR06.2026
High School Diploma - Marketing
Escuela Maria Teresa Piñeiro
Bayamón, PR01.2020
Skills
- Strong Communication Bilingual (English & Spanish)
- Leadership & Team Management
- Time Management & Multitasking
- Integrity & Professionalism
- Computer Literacy Customer Service Expertise
- High Adaptability in Dynamic Environments
- Operations management
- Performance monitoring
LANGUAGES
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Accomplishments
- Top Revenue in 2022 – Big Front Seat Sales (Spirit Airlines)
Affiliations
- HER – Heartfelt, Empowerment, Radiant
- ASA – Aeronautical Students Association
- WAI – Women in Aviation International
Timeline
Flight Attendant
Frontier Airlines
05.2026 - Current
Operations Supervisor
Prime Flight Services / Southwest Airlines
01.2025 - 05.2026
Customer Service Lead
GMD Airline Services / Spirit Airlines
03.2022 - 01.2025
High School Diploma - Marketing
Escuela Maria Teresa Piñeiro
Bachelor’s Degree - Aviation Management
Interamerican University of Puerto Rico