Summary
Overview
Work History
Skills
Volunteer Experience
Timeline
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Jubilee Crook

Oklahoma City,OK

Summary

Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.

Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 3 years of experience and willingness to take on any challenge.


Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

7
7
years of professional experience

Work History

Baker/Barista

Elemental Coffee
11.2020 - 07.2023
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Trained and supervised new employees on bakery operations and procedures.
  • Developed recipes for new products and improved existing recipes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.

Server

Palo Santo
05.2022 - 09.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Checked ID cards and verified bar guests were of legal age.

Team Member/Baker

The Loaded Bowl
05.2021 - 06.2022
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
  • Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.

Patient access Representative/ Insurance specialist

Stillwater Medical Center
03.2018 - 01.2021
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Resolved patient billing issues in line with established guidelines.

Barista/Manager

Aspen Coffee Co
08.2017 - 07.2020
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Created new training guidelines, and provided staff orientation and training.
  • Managed, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Delivered packages to customer doorsteps and coffee shops in the metro.

Sales Associate

Chris Supply Auto & Farm
05.2016 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed invoicing and payment processing operations.

Skills

  • Attention to detail
  • Speed and efficacy
  • Problem solving
  • Flexibility
  • Communication
  • Organization
  • Critical thinking
  • Creativity

Volunteer Experience


Crescent regional food bank, Crescent Oklahoma

From 2012-2017

Approximately 16 hours weekly


Timeline

Server

Palo Santo
05.2022 - 09.2022

Team Member/Baker

The Loaded Bowl
05.2021 - 06.2022

Baker/Barista

Elemental Coffee
11.2020 - 07.2023

Patient access Representative/ Insurance specialist

Stillwater Medical Center
03.2018 - 01.2021

Barista/Manager

Aspen Coffee Co
08.2017 - 07.2020

Sales Associate

Chris Supply Auto & Farm
05.2016 - 06.2017

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Jubilee Crook